Program Analyst Operations Quality & Evaluation (12-Month Temporary)

Workplace Safety and Insurance Board (WSIB); Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

The Workplace Safety and Insurance Board (WSIB) in Ontario is seeking a Program Analyst, Operations Quality & Evaluation to partner with Operations leadership. You will use data, reporting, and BI tools to identify trends, measure performance, and provide actionable recommendations that improve outcomes and support decisions.

You will build dashboards, automate reporting, and translate complex data into clear insights for senior leaders, collaborating across stakeholders to drive continuous

Qualifications

• Advanced Microsoft Excel
• Power BI or Tableau experience for dashboards
• Power Automate or other workflow automation tools
• SQL for querying and analyzing data
• Experience creating KPIs and performance metrics
• Strong analytical and problem-solving skills
• Experience translating complex data into business insights
• Experience with multiple data sources and large datasets

Responsibilities

• Analyze operational data to identify trends, risks, opportunities, and emerging issues.
• Develop dashboards, reports, and visualizations that support decision-making.
• Provide insights and recommendations to management and senior leaders.
• Collaborate with stakeholders across the organization to understand business needs and deliver data-driven solutions.
• Support performance measurement, reporting, and continuous improvement initiatives.
• Research leading practices and benchmarks to identify opportunities for improvement.
• Prepare executive briefings, presentations, and reports to communicate key findings and recommendations.
• Help automate reporting processes and improve data accessibility across Operations.

Skills

Excel

Power BI

Power Automate

SQL

Dashboards

Tools

Tableau

Python

R

Job description

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2027.

From: $80,000.00 To: $100,000.00

Help Improve Outcomes for Workers Across Ontario Through Data and Insights

At WSIB, we're committed to helping people recover from workplace injuries and illnesses and return to meaningful work. As a purpose-driven public sector organization, the work we do has a direct impact on workers, employers, and communities across Ontario.

As a Program Analyst, Operations Quality & Evaluation, you will serve as a trusted analytics partner to Operations leadership. You will use data, reporting, and business intelligence tools to identify trends, measure performance, evaluate initiatives, and provide actionable recommendations that improve operational outcomes and support informed decision-making.

This role is ideal for someone who enjoys combining technical analytics skills with business problem-solving. You'll work with operational data, build dashboards and reports, automate processes, and help leaders understand what is happening in their business, why it’s happening, and what actions they should consider next.

What You'll Do

In this role, you will:

• Analyze operational data to identify trends, risks, opportunities, and emerging issues.
• Develop dashboards, reports, and visualizations that support decision-making.
• Provide insights and recommendations to management and senior leaders.
• Collaborate with stakeholders across the organization to understand business needs and deliver data-driven solutions.
• Support performance measurement, reporting, and continuous improvement initiatives.
• Research leading practices and benchmarks to identify opportunities for improvement.
• Prepare executive briefings, presentations, and reports to communicate key findings and recommendations.
• Help automate reporting processes and improve data accessibility across Operations.

Technical Skills We Are Looking For

This role has a strong technical and analytical focus. Successful candidates will demonstrate experience with data analysis, reporting, visualization, and automation tools.

Required / Strongly Preferred

• Advanced Microsoft Excel
• Power BI (or equivalent business intelligence tools such as Tableau)
• Power Automate or other workflow automation tools
• SQL for querying, manipulating, and analyzing data
• Experience creating dashboards, KPI reporting, and performance metrics
• Strong analytical and problem-solving skills
• Experience translating complex data into meaningful business insights

Strong Assets

• Python, R, or similar programming languages
• Experience with statistical analysis and predictive analytics
• Experience with data modeling and report automation
• Experience working with large datasets from multiple systems
• Familiarity with SAS, SPSS, or comparable analytical software

Who Will Be Successful in This Role?

We encourage applications from professionals with experience in:

• Data Analytics
• Operations Analytics
• Performance Measurement
• Reporting & Insights
• Program Evaluation
• Research & Analytics
• Management Consulting
• Public Sector Analytics
• Insurance, Healthcare, Financial Services, or Government environments

If you're passionate about data, analytics, and continuously improving business outcomes, and you're looking for an opportunity where your work contributes to a meaningful public purpose, we'd love to hear from you. At WSIB, your analysis won't just drive better decisions. It will help support workers, employers, and communities across Ontario.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [e-mail]. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time. Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [e-mail].

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [e-mail]. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.