Service Delivery Assistant - Bilingual (English/French)

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Barrie; On-site; CAD 39,000 - 45,000; Full time

Job summary

The Ontario Public Service in Barrie is seeking a bilingual Service Delivery Assistant (English/French) to support exams, client service and day-to-day operations.

You will work in a busy, public-facing environment, assisting clients in person, by phone, and by email. You will help with payments, records, and information provision to ensure services are delivered securely and on time.

Qualifications

• Fluency in oral French at advanced level and written French at advanced minus level.
• Experience helping people in person, over the phone, by email, or online.
• Ability to follow steps and maintain confidentiality.

Responsibilities

• Prepare documents, maintain secure records, and assist clients with next steps.
• Explain programs, requirements, and processes clearly to clients, employers, and coworkers.
• Review and update client and program information while protecting privacy.
• Process payments and related paperwork, including fees, invoices, receipts, and deposits.
• Prepare letters, forms, simple reports, and organize files and supplies.
• Collaborate with coworkers and partners to ensure timely service delivery.
• Manage multiple tasks in a busy environment and adjust priorities as needed.

Skills

Bilingual English/French

Customer service

Administrative support

Attention to detail

Basic math

Communication skills

Tools

Office software

Job description

Service Delivery Assistant - Bilingual (English/French)

Ministry of Labour, Immigration, Training and Skills Development

Division:

Employment and Training Division

City:

Barrie

Job term:

1 Temporary assignment/contract up to 12 months with the possibility of extension

Job code:

09OAD - Office Administration 09

$28.14 - $32.82 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Be part of work that supports Ontario's workforce.

Join a team that helps people access training, employment services, and skilled trades opportunities across Ontario. As a Service Delivery Assistant, you'll support exams, client service, and day-to-day operations that help communities and local economies thrive.

About the job

The Service Delivery Assistant supports employment and training services that help people build skills, find work, and access opportunities across Ontario. This role is part of a regional team that works with service providers, employers, and community partners to support strong local labour markets.

In this position, you help keep services running smoothly and fairly. You'll work in a busy, public facing environment, supporting clients in person, by phone, and by email. You support clients at key points in their journey, handle information and payments accurately, and provide reliable administrative support. Your work helps ensure programs and exams are delivered consistently, securely, and on time.

This role offers exposure to a range of administrative and customer service activities.

You will:

• support a well-organized office environment by preparing complete documents, maintaining secure records, and helping clients understand next steps


• provide clear and helpful information to clients, employers, and coworkers by explaining programs, requirements, and processes


• review, enter, and update client and program information accurately, while protecting privacy and confidentiality


• process payments and related paperwork, including fees, invoices, receipts, and deposits, and follow up when records do not match


• prepare and organize letters, forms, simple reports, and files, and help keep supplies and materials up to date


• work with coworkers and partners to support smooth, timely service delivery


• manage more than one task at a time in a busy environment and adjust priorities as needed

Learn more about Employment Ontario Programs.

What you bring to the team

Mandatory requirements

You must possess oral French language skills at the advanced level and written French language skills at the advanced minus level. Your proficiency level will be confirmed before hire.
You will be required to travel.

Customer service and communication skills

You:

• have experience helping people in person, over the phone, by email, or through online meetings


• can explain information and next steps clearly using plain language


• listen carefully, respond respectfully, and handle concerns calmly

Administrative and organizational skills

You:

• have experience doing administrative or clerical work involving records, forms, or files


• can organize your work, manage more than one task at a time, and learn new processes as needed


• are comfortable using common office software to prepare letters, forms, and reports

Attention to detail and accuracy

You:

• can review information to make sure it is complete and correct


• notice errors or missing details and take steps to fix them


• understand the importance of keeping information private and secure

Basic math and financial Skills

You:

• can do basic math related to fees, payments, and records


• have experience handling payments, receipts, or financial paperwork


• can compare records and notice when amounts do not match

Judgement and working independently

You:

• can follow clear steps and procedures to complete your work


• handle routine situations and know when to ask questions or raise concerns


• work independently while also contributing to a team

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives


• accessibility


• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:

• a career that can grow across ministries and job functions


• flexible learning and developmental opportunities, including education and mentorship programs


• a comprehensive compensation and benefits package


• base salary that aligns to market trends with performance-based pay and scheduled salary progression


• tailored work arrangements, including opportunities like flex hours, self-funded leave and more


• a modern, friendly and accessible physical work environment

Additional information:

• 1 Bilingual English/French Temporary, duration up to 12 months, 55 Cedar Pointe Dr, Barrie, Central Region, Criminal Record Check


• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.


• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the \"position(s) language\" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.