API Support Engineer — Data Integrations (Remote Canada)

Airbyte; Canada; Remote; CAD 89,000 - 105,000; Full time

Benefits offered by this job

Flexible PTO

Comprehensive health coverage

Virtual healthcare

Retirement savings plan

Professional development budget

Inclusive and supportive culture

Job summary

Airbyte is seeking a Technical Support Engineer to empower customers building cloud and embedded integrations. You will triage, diagnose, and resolve API and data-pipeline issues, collaborating with Engineering to drive root-cause fixes and product improvements.

We value engineers with API savvy, strong communication, and a proactive mindset. This remote role in Canada includes a generous rewards package and equity potential.

Qualifications

• 3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users.
• Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling.
• Proficiency with API testing tools like Postman or cURL.
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL workflows.
• Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard.
• Demonstrated use of AI tools to speed up troubleshooting or automate a workflow, such as agents, MCP, or prompt and context engineering. Tell us what you built.
• High tolerance for ambiguity and a natural self-starter.

Responsibilities

• Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with the kind of clarity and care that turns frustrated users into loyal ones.
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
• Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, not just finding workarounds but partnering with Engineering to get to the root cause and drive real fixes.
• Document and reproduce customer‑reported bugs with enough detail that the right people can act on them quickly.
• Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration.
• Get hands‑on with customers who are building and debugging integrations, helping them navigate the Airbyte API and third‑party APIs with confidence, from authentication and pagination to rate limiting, error handling, and webhooks.
• Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices.
• Support customers with the Embedded API and Airbyte MCP, covering source creation, connector template management, and widget token authentication.
• Help customers building on the Airbyte Connector SDK find their footing, including YAML‑based connector definitions, OpenAPI specs, and cassette‑based testing workflows.
• Stay sharp on Airbyte's API surface, new connector releases, and platform updates so your guidance is always accurate and timely.

Job description

Airbyte is seeking a Technical Support Engineer to empower customers building cloud and embedded integrations. You will triage, diagnose, and resolve API and data-pipeline issues, collaborating with Engineering to drive root-cause fixes and product improvements.

We value engineers with API savvy, strong communication, and a proactive mindset. This remote role in Canada includes a generous rewards package and equity potential.