APAC Senior Escalation Engineer - FinTech APIs

Alpaca; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology firm based in Canada is seeking a Technical Support Engineer. This role involves leading escalations for enterprise customers in the APAC region, improving support processes, and developing technical documentation. Ideal candidates will have over 4 years of experience in support engineering, excel in troubleshooting, and possess strong knowledge of SQL and distributed systems. Competitive salary and additional benefits are provided, supporting a remote-first work culture.

Benefits

Competitive Salary & Stock Options

Home-Office Setup stipend

Monthly Stipend via Brex Card

Qualifications

• 4+ years of experience in technical escalation or support engineering.
• Proficient in troubleshooting complex distributed systems and APIs.
• Understanding of FinTech concepts and API-driven platforms.

Responsibilities

• Lead detailed technical troubleshooting for enterprise customers.
• Drive root cause analysis of recurring technical issues.
• Create and manage internal technical documentation.

Skills

Troubleshooting complex distributed systems

SQL

Kubernetes

Grafana

Communication skills

Tools

GCP

Golang

Kafka

RabbitMQ

Postgres databases

Job description

A leading financial technology firm based in Canada is seeking a Technical Support Engineer. This role involves leading escalations for enterprise customers in the APAC region, improving support processes, and developing technical documentation. Ideal candidates will have over 4 years of experience in support engineering, excel in troubleshooting, and possess strong knowledge of SQL and distributed systems. Competitive salary and additional benefits are provided, supporting a remote-first work culture.