Animal Feed Customer Success Specialist

GVF group; Cambridge; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Extended health and dental benefits

RRSP matching program

Profit sharing bonus

Donation matching program

Professional development opportunities

Store discount at Valley Feeds

Job summary

GVF Group in Cambridge, Ontario, is hiring an Animal Feed Customer Service Representative to manage incoming orders with professionalism and accuracy. You will provide frontline service, verify purchase history, and promote relevant product lines to support customer needs.

The role involves order processing, some sales support, and collaboration with Sales Specialists to upsell and address customer requests. Monday–Friday, 8:30am–5:30pm with potential overtime as needed.

Qualifications

• Bachelor’s degree or diploma in agriculture, animal nutrition, science, business or a similar field.
• 3+ years of working experience in an inside sales or customer service focused role.
• Experience within the agriculture industry is an asset.
• Excellent interpersonal and oral and written communication skills.
• Technologically savvy and proficient in Microsoft Office (Outlook, Word, Excel).
• Attention to detail and problem-solving skills.
• Ability to multitask and cooperatively work with a variety of departments.

Responsibilities

• Connect with customers interested in placing an order, via phone, email, text, or walk-in.
• Assess and uncover customer needs which includes researching and verifying their purchase history, promoting relevant products and product lines, and cross-selling where needed to ensure the customer has everything they need.
• Provide a high level of service using strong product knowledge.
• Process orders using our Feed Mill Manager software, with a high degree of care and accuracy.
• Process and coordinate order corrections as needed (i.e. returns and/or credits of good).
• Provide support to our sales team as needed (upselling and promoting new product lines, assisting with special requests, etc.).
• Document customer complaints and follow up in a timely manner.

Skills

Customer service

Order processing

Cross-selling

MS Office

Education

Bachelor’s degree in Agriculture/Animal Nutrition

Tools

Feed Mill Manager

MS Office

Job description

GVF Group in Cambridge, Ontario, is hiring an Animal Feed Customer Service Representative to manage incoming orders with professionalism and accuracy. You will provide frontline service, verify purchase history, and promote relevant product lines to support customer needs.

The role involves order processing, some sales support, and collaboration with Sales Specialists to upsell and address customer requests. Monday–Friday, 8:30am–5:30pm with potential overtime as needed.