ANALYSTE DE LA VALEUR ET DE LA RENTABILITÉ

The Home Depot Canada; Toronto; On-site; CAD 62,000 - 70,000; Full time

Job summary

The Home Depot Canada is seeking a seasoned Business Analyst to gather information and document needs for website, mobile app and retail channel enhancements. You will work with internal teams and external partners to maximize opportunities using web-based technologies.

Based in Toronto, this on-site role supports project life cycles from requirements to testing, with a focus on improving business processes and delivering training materials for end users.

Qualifications

• Defines and documents customer business functions and processes.
• Identifies opportunities for improving business processes through information systems and/or non-system changes; assists in proposals for new systems/operational changes.
• Consults with internal and external teams to identify, define and document business needs and objectives, procedures, problems, inputs/outputs, access levels.
• Acts as liaison between end-users, IT analysts, and vendors in analysis, design, configuration, testing and maintenance of projects.
• Tracks and documents changes for functional specs; writes end-user procedures and training materials.
• Participates in test case definition and user acceptance testing; develops training curricula.

Responsibilities

• Collaborates with UX, Research, IT and third-party partners to drive business objectives.
• Defines and documents business functions and processes across web, app and retail channels.
• Develops requirements for new systems and enhancements to existing systems.
• Contributes to training programs and operational change management.

Skills

Agile/Waterfall

eCommerce tech

Problem solving

Project/change management

Documentation/communication

Task prioritization

MS Office/Project/Visio

Education

University/College degree

Tools

Firebase

Google Analytics

Tableau

Adobe

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

The Business Analyst is responsible for information gathering and documentation for website, mobile app and retail channel enhancements and maintenance. One of the key contacts for the Home Depot website-related development and integration work with internal and external teams, the individual will work closely with end users, business units, and other stakeholders to identify and maximize opportunities to utilize Web-based technologies.

In addition, the individual will look to improve business processes and support critical business strategies with strategic guidance of the Ecommerce Product Management Team. The Business Analyst will work closely with project teams and support various stages of the development life cycle.

Tasks assigned to this role require an in-depth and broader understanding of problem identification, analysis and resolution. The individual must have experience working with various teams within the product development process (UX, Research, IT, 3rd party partners) to drive business objectives forward.

Key ResponsibilitiesDefines and documents customer business functions and processes. Identifies opportunities for improving business processes through information systems and/or non-system changes; assists in the preparation of proposals to develop new systems and/or operational changes.

Consults with internal and external teams to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other third-party vendors in the analysis, design, configuration, testing and maintenance of projects to ensure optimal performance.

Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for end users and for use in training.

Collects and prepares information and reports using analytics, industry/competitive research and trends. Consolidates information into cohesive and understandable correspondence or other written form for use in Product Management decision-making.

Participates in test case definition and user acceptance testing and testing of new system functionality. Develops training curriculum and conducts formal training sessions covering assigned systems module.

CompetenciesCollaborates

• Action Oriented
• Drives Results
• Communicates Effectively
• Plans and Aligns

SkillsPreferred candidate will have experience in the following:

• Agile and Waterfall methodologies.
• Proficient technical knowledge of eCommerce technologies and web development.
• Problem-solving and critical thinking skills.
• Project and change management.
• Strong documentation and communication skills required (Business Requirements Docs, Use Case development, business process diagramming, facilitating information gathering sessions).
• Ability to manage and prioritize multiple tasks, operate under pressure, and meet deadlines.
• Excellent skills with MS Office, MS Project & Visio or any other Web-based diagramming software.

Direct Manager / Direct ReportsReports to Digital Product Manager, eCommerce.

Travel RequirementsLimited.

Travel to Toronto Store Support Location and to store locations as needed.

Physical RequirementsExtended sitting.

Repetitive tasks.

On site 5 days a week

Working ConditionsWorking in an office setting: computer work, camera-on virtual meetings, taking support calls.

Minimum EducationUniversity/College degree in a related area of study, or equivalent experience.

Minimum Years of Work Experience5+ years of experience as a Business Analyst in product, project or change management.

Minimum Leadership ExperienceNo Leadership Experience Necessary.

Bilingual in French and English is an asset.

CertificationsCSPO is an asset.

Other Requirements / AssetsStrong analytical skills and experience with data analysis tools (e.g., Firebase, Google Analytics, Tableau, Adobe) is an asset.

The pay range for this position is between $62,200.00 - $70,100.00