Analyst, Technical Support

Teck Resources Limited; Kamloops; On-site; CAD 74,000 - 92,000; Full time

Job summary

Join a leading diversified mining company as a Technical Support Analyst, where you'll provide essential end-user computing support in a dynamic environment. This role emphasizes safety and collaboration, allowing you to develop strong relationships with clients and technical teams. You'll be responsible for troubleshooting, configuring systems, and improving IT service management. With opportunities for personal and professional growth, this position offers a fulfilling career path in a stunning location near Kamloops, BC, surrounded by recreational activities and a supportive work culture.

Benefits

Annual Performance Bonus

Profit Share Plan

Health Spending Account

Personal Spending Account

Extended Health Care

Dental and Vision Care

Life Insurance

Disability Coverage

Paid Sick Leave

Telemedicine through Maple Virtual Care

Qualifications

• 2-3 years experience in IT support and network infrastructure.
• Knowledge of ITIL best practices and customer service skills.

Responsibilities

• Provide end-user computing support and technical assistance.
• Collaborate with vendors to troubleshoot and resolve issues.

Skills

Communication Skills

Problem Solving

Troubleshooting

Customer Service

Interpersonal Skills

Education

Undergraduate Degree in Computer Science

Technical Diploma

Tools

Microsoft Windows

Active Directory

Ticketing System

Job description

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As Canada’s largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future.

Embrace Courageous Safety Leadership (CSL): At Teck, safety is a core value, central to our work culture. Through programs like CSL, we empower every employee to be a safety leader, fostering a proactive approach to identifying and mitigating risks. As part of our team, you'll contribute to sustaining this safety-first environment, where speaking up and driving positive change are not just encouraged but expected.

Reporting to the Senior Technical Support Analyst, Digital Systems, the Technical Support Analyst, is responsible for providing end-user computing support. This role requires hands-on support with excellent customer service and communication skills to develop positive relationships with clients and technical teams.

To be successful in this role we are looking for someone who has outstanding communication and interpersonal skills, who has exceptional influencing, problem solving, and troubleshooting skills and can translate technical information to people of varying skillsets and backgrounds. Someone who is self-motivated, but collaborates well with a team, and has a passion for continuous improvement.

Responsibilities:

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Provide technical support for the installation, configuration, and maintenance of computers, mobile devices, printers, peripherals, and software within defined standards
• Collaborate with vendor support teams to troubleshoot and resolve technical issues
• Coordinate hardware and software procurement by working with internal procurement teams
• Assess user requirements to establish appropriate technology solutions
• Respond to support requests via ticketing system, phone, email, and chat, ensuring timely updates and resolutions
• Document incident and request history in the ticketing system
• Develop and update Knowledge Base articles to support internal documentation
• Participate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management
• Advance complex issues to appropriate IT teams while ensuring resolution
• Coordinate third-party technical support when necessary and follow up on outstanding issues.
• Collaborate with business partners to understand and address IT support needs

Qualifications:

• Undergraduate degree in a related field such as Computer Science, Information Technology, or a technical diploma with a combination of relevant experience or certifications
• Two to three years demonstrated ability in delivering and supporting information technology services, network infrastructure or relevant experience in an industrial setting, preferably in mining
• Knowledge of Microsoft Windows desktop and server Operating Systems, virtualization, Active Directory, and computer networking fundamentals
• Understanding ITIL best practices; experience implementing within a project environment would be an asset
• Excellent problem-solving, decision-making, and customer service skills.
• Ability to work independently and manage multiple tasks efficiently.
• Valid drivers license
• Working level Spanish is an asset
  

Why Join Us?

At Teck, we offer more than just a job – we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.

Enjoy a variety of recreational opportunities, such as hiking, skiing, fishing, and golf! The mine site is a 50-minute drive from Kamloops, B.C. which provides all of the comforts of city living. The mine site is also close to Merritt, Ashcroft, and Logan Lake, which all exude a small town community atmosphere.

Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to:

• Annual Performance Bonus
• Profit Share Plan
• Health Spending Account
• Personal Spending Account
• Extended Health Care
• Dental and Vision Care
• Life Insurance and Disability Coverage
• Paid Sick Leave, Vacation and Holidays
• Telemedicine through Maple Virtual Care
• Employee and Family Assistance Program (EFAP)

Salary Range: $74,000 - $92,000

The actual base salary offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.