Analyst – Pay End User Experience (EuX) (Montreal)

BLV - Value Chain Partners; Montreal (administrative region); On-site; CAD 51,660; Full time

Job summary

A leading consulting firm seeks an Analyst – Pay End User Experience to join their Global P2P Operations team in Montreal. This role involves managing P2P service desk queries, ensuring efficient service delivery, and improving the end user experience. Applicants should be bilingual in French and English, possess 2-4 years of experience in the P2P domain, and have strong problem-solving skills. The position is office-based with a contract until August 2027, offering an hourly remuneration of $37.5.

Qualifications

• 2-4 years of work experience in the P2P domain.
• Experience in Invoice Processing, Vendor Payments and Reconciliation.
• Strong interpersonal and communication skills.

Responsibilities

• Manage P2P service desk queries efficiently.
• Ensure timely resolution of inbound customer inquiries.
• Act as an advocate for P2P service delivery model.

Skills

Bilingual in French and English

Process improvement mindset

Analytical and problem-solving skills

Customer experience

Tools

Service Now

SAP

Microsoft Office

Job description

BLV has been active in the executive search sector for over 30 years. We are pleased to support our client in their search for their next Analyst – Pay End User Experience (EuX).

This position is an excellent opportunity to join the Global P2P Operations team based in Gurgaon. This dynamic team plays an integral role in managing and improving the end user experience via the Concierge Helpdesk. Working in a collaborative environment, the team is responsible for ensuring efficient P2P ticket management whilst managing high standard of service delivery and technical know-how.

The successful candidate will be fully bilingual in French and English and bring a minimum of two years’ experience in the P2P (procure to pay) domain, including invoice processing, vendor payments, and reconciliation activities. We are looking for an Analyst – Pay EuX, experienced in Accounts Payable processes to efficiently manage the P2P Service desk queries as well as improve end-user experience. The selected individual will work as part of a global P2P team with the overall ambition of improving P2P service delivery.

This is a Montreal-based, in‑office role. The position is a contract running until August 2027, with the potential for extension.

Requirements

• Bilingual French/English required where Spanish is seen as a strong asset
• 2-4 years of work experience in P2P domain with experience in Invoice Processing, Vendor Payments and Reconciliation processes
• Experience on working in Service Now/RTTMS environment and SAP
• Prior experience in customer experience/end user experience/customer satisfaction roles
• A process improvement mindset
• Ability to influence stakeholders
• Proven experience in delivery of process standardization and implementing best practices
• Ability to work in a fast-paced environment and adhere to tight deadlines
• Flexibility to support different geographies by working in different shifts
• A collaborative approach, ability to work across organizational lines, as a team
• Strong exposure to global business environments and global roles
• Effective interpersonal and communication skills
• Analytical and problem-solving skills
• A self-driven, proactive, result oriented, structured attitude
• Excellent proficiency in Microsoft Office products
• Willingness to work in different time zones as per business requirements
• Relationship and stakeholder management at different levels within the organization
• Answer inbound calls for customer queries via the concierge helpline
• Perform necessary actions basis the request received on the helpline
• Ensure all queries received on the helpline are resolved timely and accurately
• Act as one stop shop for E2E P2P queries
• Assist EU in P2P process familiarization surrounding their queryAct as an advocate for P2P service delivery model service standard
• Take accountability for own performance and understand the impacts of behaviors and actions on others

Benefits

This is a Montreal-based, in‑office role. The position is a contract running until August 2027, with the potential for extension.

• 37.5 hours per week.
• Remuneration; $37.5 hourly rate.