Analyst - Loyalty and Products

AIR CANADA; Dorval; On-site; CAD 65,000 - 90,000; Full time

Job summary

Air Canada seeks a qualified analyst to drive business cases and analytic evaluations for the Aeroplan program and related products. You will work with the Products and Loyalty teams to support strategic recommendations and partnerships, using data-driven insights to inform decisions.

The role requires a university degree and at least three years of experience in analytics, finance, or a similar field, with strong communication and a results-oriented mindset.

Qualifications

• University degree required.
• At least three years of experience.
• Analytical mind and passion for numbers.
• Experience in analytics, consulting, finance or other quantitative fields.
• Demonstrated communication skills including conveying customer opportunities and explaining financial performance.
• Concern for operational excellence.
• Show punctuality and reliability in a fast-paced environment.

Responsibilities

• Analyze problems and assess impacts on Loyalty and Products units.
• Support strategic investments with financial impact analysis for products and lounges.
• Collaborate with Loyalty on partnerships, tech enhancements, and program changes.
• Manage performance and drive execution excellence.
• Use Power BI and SQL to analyze Aeroplan KPI data for meetings and ad hoc requests.
• Demonstrate agility when facing new challenges and changes.

Skills

Analytical mind

Communication skills

Data analysis

Education

University degree

Tools

Power BI

SQL

Job description

Belonging to Air Canada is belonging to a Canadian icon, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

Reporting to the Senior Manager - Commercial Management, the person occupying this position is responsible for business cases, analytical evaluations and performance management for Air Canada products and the Aeroplan program.

Responsibilities

• Analyze problems and situations, as well as their impacts on the Loyalty and Products business units.
• Work directly with the Products team to support strategic recommendations for product investments. Examples may include the financial impacts of a new lounge investment or a new onboard catering technology platform.
• In close collaboration with the Loyalty team, develop solutions and support business cases related to internal and external partnerships, technology enhancements, and program modifications.
• Manage performance, being accountable yourself for performing assigned tasks effectively and holding others to do the same, and focus on execution excellence.
• Using Power BI and SQL, analyze data relating to key performance indicators of the Aeroplan program and products in order to respond to ad hoc performance requests and support regular operational and financial performance meetings.
• Respond with resourcefulness and demonstrate agility in the face of new challenges and requirements.
• Effectively manage the pressures and complexities of various situations and progress in a positive and productive manner under conditions of change or uncertainty.

Qualifications

• Motivation and ability to advance your career within the company and occupy a management position.
• University degree required.
• At least three years of experience.
• Demonstrated experience in achieving and exceeding goals.
• Analytical mind and passion for numbers.
• Experience in analytics, consulting, finance or other quantitative fields.
• Demonstrated communication skills which include communications of customer opportunities and explanation of financial performance.
• Concern for operational excellence.
• Show punctuality and reliability to promote the overall success of the team in a fast-paced environment.

Conditions of employment:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Equal skills permitting, preference will be given to bilingual candidates.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an employer that guarantees equal access to employment, we encourage the most diverse applications in order to have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only persons selected for an interview will be contacted.