Loyalty and Product Analyst

Socket.dev; Dorval; On-site; CAD 65,000 - 90,000; Full time

Job summary

Air Canada is seeking a data-driven professional to support business casing, analytics, and performance management for the Loyalty and Product teams. You will work closely with Product and Loyalty to develop investment insights and quantify financial performance.

The role requires a university degree and at least three years of experience, with strong analytical skills and the ability to communicate clearly with stakeholders.

Qualifications

• University degree required.
• At least three years of experience.
• Analytical mindset with passion for numbers.
• Experience in Analytics, Consulting, Finance or related fields.
• Proven track record in attaining/exceeding goals.
• Strong communication of financial performance.
• Bilingual preferred.

Responsibilities

• Analyze problems and their impacts on Loyalty and Product businesses.
• Engage with Product team to support strategic recommendations for Product investments.
• Collaborate with Loyalty team to build business cases for partnerships and tech improvements.
• Manage performance and drive execution to completion.
• Use PowerBI and SQL to analyze Aeroplan metrics for ad hoc requests and recurring meetings.
• Demonstrate adaptability and nimbleness in changing conditions.
• Growth potential into more senior roles within the organization.

Skills

PowerBI

SQL

Analytical mindset

Communication skills

Finance/Analytics experience

Education

University degree

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Senior Manager, Business Management, this role is responsible for business casing, analytical assessments, and performance management for Air Canada Product and the Aeroplan program.

Responsibilities

• Analyze problems and situations, and their impacts on the Loyalty and Product businesses.
• Directly engage with the Product team to support strategic recommendations for Product investments. For example, financial impacts of new lounge investment, new on board food technology platform.
• Working closely with the Loyalty team, build solutions and support business cases for internal and external partnerships, technology improvements, and program changes.
• Manage performance, holding self and others accountable to effectively and efficiently complete work responsibilities, and focuses on excellent execution.
• Using PowerBI and SQL, analyze data on key Aeroplan program and product metrics for ad hoc performance requests and to support recurring operational and financial performance meetings.
• Respond resourcefully and show nimbleness when faced with new challenges and demands.
• Effectively manage the pressures and complexities of various situations and move forward positively and productively under conditions of change or uncertainty.

• Looking for someone who has the motivation and ability to grow from this role into more senior roles within the organization.
• University degree required.
• At least three years of experience.
• Proven track record in attaining/exceeding goals.
• Analytical mindset and passion for numbers.
• Analytics, Consulting, Finance and/or other quantitative experience.
• Demonstrated effective communication skills that include communication of client opportunities and explanation of financial performance.
• Focus on operational excellence.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.