Analyst, FM-PRO Support Services

University Health Network; Toronto; On-site; CAD 94,962,000 - 142,456,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP pension plan

Transit access and shuttle service

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network is hiring a FM-PRO Support Services Analyst to analyze operational data and support decision-making across Environmental Services, Patient Transport, and Linen Services. You will benchmark best practices and prepare presentations, briefing notes, and literature reviews to assist Sr.

Director decisions. The role requires a bachelor’s degree in Health/Business, 2–3 years of relevant experience, and strong skills in Power BI, Excel, and SQL, with the ability to work

Qualifications

• Bachelor’s degree in Business, Health Admin or Health Sciences or recognized equivalent.
• 2–3 years of relevant experience.
• Experience with Power BI, Excel, and SQL.

Responsibilities

• Perform data analysis, interpretation, and reporting for management decision-making.
• Design and develop dashboards and scorecards to monitor performance.
• Prepare ad hoc reports, presentations, and briefing notes.
• Develop knowledge of performance measurement and quality management.
• Gain experience with UHN databases (e.g., Epic, Archibus).
• Understand interdependencies between FMPRO Operations and Clinical, Diagnostic, and Support functions.
• Apply problem-solving methods and communicate results clearly.
• Develop teamwork and cross-functional collaboration.
• Provide updates and work with diverse teams.

Skills

Data analytics

Problem solving

Communication

Team collaboration

Education

Bachelor’s degree in Business, Health Admin or Health Sciences

Tools

Power BI

Microsoft Excel

SQL

Job description

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies:1
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department: FM-PRO Operations
Reports to: Sr. Director
Hours: 37.5 hours per week
Salary Range: $35.35 - $53.03 per hour
Shifts: Days (8:00am-4:00pm)
Status: Permanent Full-Time
Closing Date: September 7, 2026

Position Summary

The FM-PRO Support Services Analyst works in collaboration with the Sr. Director of Environmental Services and Patient Transportation Operations to support management decision-making. The primary responsibilities include analyzing, interpreting, and reporting operational and quality data on both a routine and ad hoc basis. This role supports various areas such as Environmental Services, Patient Transportation and Linen. Additionally, the analyst benchmarks best practices for operational, clinical, and quality measures. They prepare presentations, briefing notes, meeting minutes, and literature reviews, and work on special projects. The analyst also performs cross-functional duties as assigned or requested, ensuring comprehensive support for the FMPRO Operations.

Duties

• Perform data analysis, interpretation, and reporting for management decision-making.
• Maintain accurate documentation of processes while designing and developing dashboards and scorecards.
• Prepare ad hoc reports, presentations, and briefing notes.
• Develop knowledge of performance measurement, quality management, and best practices.
• Gain experience with departmental and UHN databases (e.g., Epic, Archibus).
• Develop an understanding of the interdependencies between FMPRO Operations and Clinical, Diagnostic, and Support functions across UHN.
• Apply problem-solving methods and analytical skills. Recognize and resolve problems using standard procedures.
• Develop rapport and teamwork skills.
• Work for consensus and contribute to team goals. Act as a resource to team members.
• Communicate effectively in team meetings, accurately capturing meeting points and action items.
• Participate in work groups and committees.
• Provide updates on tasks and work well with diverse teams.

• At minimum, completion of a bachelor’s degree in Business, Health Admin or Health Sciences or recognized equivalent required.
• Minimum of 2-3 years of relevant experience.
• Previous experience in Environmental Services, Patient Transportation and Linen Services is an asset.
• Ability to act as a resource and role model.
• Skilled in facilitating and resolving problems.
• Strong data analytics and problem-solving skills.
• Experience with Power Bi, Microsoft Excel, and SQL.
• Excellent written and verbal communication skills, excellent organization, prioritization skills, computer skills, ability to learn quickly and work independently
• Excellent interpersonal skills
• Ability to work under pressure and attend to details
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards
• Client service-oriented, with the ability to work effectively with diverse groups and appreciate that differing opinions, backgrounds, and characteristics enhance the richness of any challenge or situation.
• Ability to perform multiple concurrent tasks
• Knowledge of applicable legislative, UHN and/or departmental policies
• Satisfactory attendance

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.