Analyst, Business & Customer Insights

myview; Brampton; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Loblaw Companies Limited in Canada is seeking an Analyst, Business & Customer Insights to turn data into strategic actions for PC Optimum. You will partner with cross-functional teams to translate complex data into clear stories that guide customer experience and growth.

The role emphasizes data extraction from multiple sources, building dashboards, and presenting insights to senior leaders. A university degree in a relevant field and 1–2 years of experience are required, with SQL, BigQuery and

Qualifications

• University degree in data science, computer science, statistics, mathematics, economics, engineering, business, or related field.
• 1–2 years of experience translating data into actionable insights.
• Strong ability to define problems, collect data, formulate queries, and draw conclusions.

Responsibilities

• Collaborate with business stakeholders to support data-informed decision-making, including reporting, automation, and dashboards.
• Extract, review, and prepare complex operational and customer data from multiple databases.
• Synthesize data from diverse sources to deliver clear, value-added recommendations.
• Develop and present materials communicating insights to audiences including senior leadership.
• Build and maintain stakeholder-focused dashboards highlighting key trends.

Skills

SQL

BigQuery

Looker Studio

Python

R

Data storytelling

Education

University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant fields

Tools

Looker Studio

BigQuery

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Please note Loblaw's hybrid work model is 4 days in office.

Analyst, Business & Customer Insights

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Does working with some of Canada's most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada's most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

The Impact You'll Make:

As an Analyst on the Business & Customer Insights team, you will play a pivotal role in driving data-informed decision-making for PC Optimum, the largest loyalty program in Canada. This best-in-class program touches millions of Canadians every day. In this role, you will extract actionable insights from PC Optimum data and help build stories with data enabling our stakeholders to make informed strategic decisions that enhance the overall customer experience and drive business growth. You will work closely with data to uncover insights that create meaningful value for our customers.

What You'll Do:

• Apply your analytical expertise to collaborate with a wide range of business stakeholders and support data-informed decision-making. Your work will include both strategic and tactical initiatives such as reporting, process automation and dashboard development
• You will be responsible for extracting, reviewing, and preparing complex operational and customer-behavior data from multiple databases. Your insights will help solve business problems, identify new opportunities, and shape strategic direction.
• In this role, you will synthesize large volumes of data from diverse sources-including customer transactions, consumer and syndicated research, market share data, and campaign performance-interpreting key findings to deliver clear, value-added recommendations.
• You will also develop and present materials that effectively communicate insights, simplifying complex information for audiences at all levels, including senior leadership.
• Additionally, you will build and maintain stakeholder-focused dashboards that use data visualization to clearly highlight key trends and insights.

What You Bring

• University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant fields
• 1-2 years of experience in a similar role translating data into relevant and actionable business insights
• The ability to define problems, collect and synthesize large amounts of data, form complex queries, establish facts and draw valid and actionable conclusions
• Intermediate knowledge of SQL, BigQuery, Looker Studio
• Basic knowledge of Python, R is an asset
• Strong attention to detail and critical thinking skills to ensure data accuracy and quality
• A curious mindset to continually explore new ideas and willingness to ask clarifying questions to navigate ambiguity, while being a strong self-starter
• Strong communication, critical thinking and presentation skills, with the ability to articulate insights to both technical and non-technical audiences
• Excellent organizational skills with the ability to stay on top of a dynamic and fast-moving business

If you're up to the challenge, then we would love to hear from you.

Loblaw recognizes Canada's diversity as a source of national pride a