Analyst, Business & Customer Insights

Loblaw; Brampton; Hybrid; CAD 60,000 - 83,000; Full time

Job summary

Loblaw Technology is seeking an Analyst, Business & Customer Insights to drive data-informed decision-making for PC Optimum, Canada’s largest loyalty program. You will extract actionable insights from PC Optimum data, build stories with data, and support stakeholders in strategic decisions to enhance customer experience and growth.

You’ll collaborate with diverse teams to deliver dashboards, reports, and automation that translate complex data into practical business outcomes, with a strong

Qualifications

• Bachelor's degree in a data-related field and strong analytical capabilities.
• Experience turning data into actionable business insights.
• Ability to define problems, collect and synthesize data, and draw valid conclusions.

Responsibilities

• Collaborate with stakeholders to support data-informed decision-making across strategic and tactical initiatives (reporting, automation, dashboards).
• Extract, review, and prepare complex operational and customer data from multiple databases to uncover opportunities and shape strategy.
• Synthesize large data from diverse sources (transactions, research, market data, campaigns) to deliver clear, actionable recommendations.
• Develop and present materials that communicate insights to both technical and non-technical audiences, including senior leadership.
• Build and maintain stakeholder-focused dashboards using data visualization to highlight key trends.

Skills

SQL

BigQuery

Looker Studio

Python

R

Data analysis

Stakeholder communication

Education

University degree in Data Science/CS/Statistics/Mathematics/Economics/Engineering/Business

Tools

SQL

BigQuery

Looker Studio

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Please note Loblaw's hybrid work model is 4 days in office.

Analyst, Business & Customer Insights

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

The Impact You'll Make:

As an Analyst on the Business & Customer Insights team, you will play a pivotal role in driving data-informed decision-making for PC Optimum, the largest loyalty program in Canada. This best-in-class program touches millions of Canadians every day. In this role, you will extract actionable insights from PC Optimum data and help build stories with data enabling our stakeholders to make informed strategic decisions that enhance the overall customer experience and drive business growth. You will work closely with data to uncover insights that create meaningful value for our customers.

What You'll Do:

• Apply your analytical expertise to collaborate with a wide range of business stakeholders and support data-informed decision-making. Your work will include both strategic and tactical initiatives such as reporting, process automation and dashboard development
• You will be responsible for extracting, reviewing, and preparing complex operational and customer-behavior data from multiple databases. Your insights will help solve business problems, identify new opportunities, and shape strategic direction.
• In this role, you will synthesize large volumes of data from diverse sources—including customer transactions, consumer and syndicated research, market share data, and campaign performance—interpreting key findings to deliver clear, value-added recommendations.
• You will also develop and present materials that effectively communicate insights, simplifying complex information for audiences at all levels, including senior leadership.
• Additionally, you will build and maintain stakeholder-focused dashboards that use data visualization to clearly highlight key trends and insights.

What You Bring

• University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant fields
• 1-2 years of experience in a similar role translating data into relevant and actionable business insights
• The ability to define problems, collect and synthesize large amounts of data, form complex queries, establish facts and draw valid and actionable conclusions
• Intermediate knowledge of SQL, BigQuery, Looker Studio
• Basic knowledge of Python, R is an asset
• Strong attention to detail and critical thinking skills to ensure data accuracy and quality
• A curious mindset to continually explore new ideas and willingness to ask clarifying questions to navigate ambiguity, while being a strong self-starter
• Strong communication, critical thinking and presentation skills, with the ability to articulate insights to both technical and non-technical audiences
• Excellent organizational skills with the ability to stay on top of a dynamic and fast-moving business

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Loblaw considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d'entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d'un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l'embauche :$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.