Technical Lead, IGA (Identity & Governance Administration)

myview; Brampton; On-site; CAD 110,000 - 145,000; Full time

Benefits offered by this job

Work Perks Program

On-site Fitness & Facilities

Tuition Reimbursement & Online Learn.

Pension & Benefits

Paid Vacation

Job summary

Loblaw Companies Limited is seeking a Technical Lead for IAM to ensure proper access governance and platform protection across SailPoint IdentityIQ. You will lead operations, troubleshoot complex issues, and coordinate with engineering, application, and business teams to deliver IAM solutions.

The role emphasizes hands-on deployment, code/config review, and maintaining operational SOPs within a large enterprise IAM environment.

Qualifications

• Hands-on experience administering SailPoint IdentityIQ in enterprise environments.
• Proven ability to troubleshoot complex SailPoint production issues and implement fixes.
• Strong development/maintenance skills for SailPoint rules, workflows, and configurations in Java/BeanShell/XML.

Responsibilities

• Provide hands-on technical support and operational leadership for SailPoint IdentityIQ.
• Troubleshoot production issues, perform root cause analysis, and implement fixes for incidents.
• Review and update SailPoint IdentityIQ code and configurations using Java/BeanShell and XML.

Skills

IAM governance

Troubleshooting

Cross-functional work

Documentation

Communication

Tools

SailPoint IdentityIQ

Java/BeanShell

XML

GitHub

SQL/Database queries

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada's most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, prioritizes a culture of inclusion, and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

Technical Lead, IGA (Identity & Governance Administration)

As part of the Identity and Access Management (IAM) team, the Tech Lead, Identity & Access Management ensures users have the appropriate access, governance controls and protection are in place to safeguard our assets.

What you will do:

• Provide hands-on technical support and operational leadership for SailPoint IdentityIQ, ensuring platform stability, availability, and reliability.
• Troubleshoot complex production issues, perform root cause analysis, and implement sustainable fixes for SailPoint defects and operational incidents.
• Review, troubleshoot, and update SailPoint IdentityIQ code and configurations using Java/BeanShell and XML, including rules, workflows, and integrations, to resolve operational issues and enhance platform functionality.
• Review and maintain GitHub-managed SailPoint code and configurations, following established source control, code review, and deployment practices.
• Leverage SailPoint database queries and data analysis to troubleshoot issues, validate data, and identify inconsistencies.
• Troubleshoot aggregation, provisioning, application integration, access, and connectivity failures across the SailPoint environment.
• Support SailPoint deployments, upgrades, configuration changes, and application onboarding while following established change and release processes.
• Partner with application, engineering, infrastructure, and business teams to deliver IAM solutions and resolve complex technical issues.
• Maintain technical documentation, SOPs, runbooks, and implementation plans, while driving knowledge sharing and continuous improvement.

What you bring:

• Strong hands-on experience administering, supporting, and maintaining SailPoint IdentityIQ in an enterprise environment.
• Proven ability to troubleshoot complex SailPoint production issues, perform root cause analysis, and implement effective solutions.
• Strong hands‑on experience with Java/BeanShell and XML for developing, reviewing, troubleshooting, and modifying SailPoint IdentityIQ rules, workflows, and configurations.
• Experience using GitHub for SailPoint source code and configuration management, including code reviews, version control, and supporting deployment activities.
• Strong knowledge of SailPoint database structures and queries for troubleshooting, data analysis, and validation.
• Experience with aggregation, provisioning, application integrations, access management, and connectivity troubleshooting.
• Experience supporting SailPoint deployments, upgrades, application onboarding, and platform maintenance.
• Strong understanding of IAM security principles, governance controls, and operational best practices.
• Strong analytical and problem‑solving skills with the ability to translate technical issues into business and operational risk.
• Ability to work effectively across technical and business teams and communicate technical issues, solutions, and recommendations to diverse audiences.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours!

Work in our fast‑paced, exciting Technology environment, helping our stores, colleagues, and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On‑site Fitness, Basketball & Volleyball courts, Ice Rink
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

At Loblaw, we celebrate diversity and strive to b