Amenities Concierge

Different Technologies Pty Ltd.; Richmond; On-site; CAD 60,614,000 - 66,125,000; Full time

Job summary

Different Technologies Pty Ltd. is seeking an Amenities Concierge in Richmond, BC to deliver exceptional resident service while handling amenity room bookings and daily operations.

The role emphasizes bilingual Chinese language skills and a focus on community engagement. The position requires experience in hospitality or customer service, leadership when relevant, and the ability to multitask in a fast-paced building environment.

Qualifications

• Fluent in Mandarin and Cantonese is mandatory.
• Flexibility and prompt responsiveness in handling requests.
• Experience in hospitality, customer service, or related fields is required.
• Leadership experience or managing concierge teams is preferred.
• Ability to multitask and work well under pressure.
• Strong problem-solving and organizational skills; basic computer proficiency.

Responsibilities

• Assist residents with booking amenities and related requests.
• Monitor access to property, amenity rooms, and gym; ensure safety and close gym after hours.
• Coordinate with service providers for maintenance or repairs.
• Plan and coordinate community events to foster resident engagement.
• Handle reservations, records, and resident communications.
• Respond to emergencies and guide residents on safety protocols.

Skills

Mandarin Cantonese fluency

Customer service

Leadership experience

Multitasking

Problem solving

Tools

Microsoft Office

Scheduling software

Job description

Join Our Team as an Amenities Concierge!

We are seeking a dependable and professional Amenities Concierge (Mandarin/Cantonese-speaking) to join our team at a 400-unit residential building in Richmond, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations. The primary purpose of this role is to book amenity rooms for residents.

Key duties & responsibilities:

• Resident Service: Assist residents with various needs, such as booking amenities.

• Security Oversight: Monitor and control access to the property, amenity rooms, and gym, ensuring the safety and well-being of residents; close the gym after working hours.

• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.

• Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.

• Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.

• Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.

• Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.

• Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.

• Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

• Teamwork: Work collaboratively and provide support to a weekend amenities concierge to ensure smooth shift operations and high service standards.

Requirements:

• Fluent in Mandarin / Cantonese (required).

• Flexibility, availability, and the ability to address requests promptly.

• Proven experience in hospitality, customer service, or related fields.

• Experience in a leadership role or managing concierge teams is preferred.

• Ability to multitask and handle high-pressure situations.

• Strong problem-solving and organizational skills.

• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Type: Full-time, Monday - Friday

Starting Date: September

Shift Timings:

• 8-hour shift

• Monday - Friday, 3:30 pm - 11:30 pm

Salary: $22/hour

Experience:

• Concierge: 1–2 years (preferred)

Location: Richmond, BC

Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker roles or leadership positions, creating a fulfilling and rewarding career.