Ambulatory IT & EMR Support Specialist

Kensington Health; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Kensington Health in Toronto is seeking an Application Support Specialist to provide applications and hardware support for ambulatory services. The role includes EMR interfacing with medical equipment, assisting clinicians during clinics, and contributing to IT operations across the organization.

The position is a temporary full-time 1-year contract requiring Windows/Mac proficiency, EMR knowledge, and strong problem-solving skills.

Qualifications

• Well-organized with strong attention to detail.
• Able to work independently without supervision and exercise initiative.
• Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours based on clinic needs.
• Excellent communication skills both written and oral.

Responsibilities

• Support for any medical equipment interfaced with the EMR via DICOM, HL7, API and others.
• Provide assistance to Systems Analysts with transfer and retrieval of data in application software, reporting and analytical data export.
• Proficiency in Windows and Mac OS.
• Assist with providing first and second level support for software and hardware incidents in Ambulatory Care, and document and keep track of procedures taken to resolves issues on Help Desk applications.
• Assist in imaging and deploying new desktops and laptops for clinic use.
• Assist with OR CCTV recording equipment.
• Manage computer workstation inventory to ensure proper documentation.
• Knowledge with medical equipment: hardware, and software.
• Troubleshooting software and medical equipment related to the clinical settings.
• Training of staff on EMR/Medical Equipment support fixes.
• Extending documents on the medical hardware.
• Effectively plans duties and assignment in order of priority.
• Monitors and inspects equipment daily to ensure it is maintained in a clean condition and in good repair.
• Ensures that all medical instrument peripherals are accounted for and an inventory count is completed each morning.
• Assists in prioritized technical issues during procedures.
• Engage with EMR vendors for troubleshooting and problem resolution.
• Familiar with ICD10 billing coders and OHIP billing process.
• Explore software applications in order to better support business needs.
• Assist the desktop support analysts with the training and orienting of staff on the use of hardware and software
• Support to the Systems' analysts with the installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and application software within established standards and guidelines.

Skills

Well-organized

Independent

Time management

Communication

Education

BSc/BCs

Tools

EMR systems

DICOM

HL7/FHIR

PACs

Job description

Kensington Health in Toronto is seeking an Application Support Specialist to provide applications and hardware support for ambulatory services. The role includes EMR interfacing with medical equipment, assisting clinicians during clinics, and contributing to IT operations across the organization.

The position is a temporary full-time 1-year contract requiring Windows/Mac proficiency, EMR knowledge, and strong problem-solving skills.