Alarm Operator (Evenings)

Bosch Building Technologies North America; Ottawa; On-site; CAD 26,174 - 31,684; Full time

Benefits offered by this job

Health benefits and Wellness program

RRSP matching contribution

Free parking at office

Ergonomically designed desks

Job summary

Bosch Building Technologies North America is seeking a customer-focused dispatcher in Ottawa, Ontario. The role emphasizes on-the-job training, high-pressure resilience, and shift flexibility, with evenings from 4pm to 12am EST and weekend availability.

You will handle emergency-informed communications, document key details, and work within a team to find win‑win resolutions while maintaining professionalism. Fluency in French and English is required, with proficiency in Microsoft Office.

Qualifications

• Ability to remain calm and provide direction while responding to an emergency situation.
• Attention to detail and ability to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Think on your feet and remain calm under pressure.
• Strong verbal and written communication skills.
• French & English bilingualism (spoken & written).
• Ability to use Microsoft based applications.

Responsibilities

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment
• Actively listen to callers to summarize key points of information and enter them into the computer system
• Actively seek win‑win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

Skills

Bilingual FR/EN

Calm under pressure

Active listening

Attention to detail

Strong communication (verbal & written

Microsoft Office

Tools

Microsoft Office

Job description

Are you seeking a role that gives you on the job training (for life), exposes you to real-life events and situations, and a fast‑paced environment that allows you to pick the shifts you work?

SHIFT AVAILABILITIES

• Evenings: Monday - Sunday; 4pm - 12am EST + Weekend availability a must

RESPONSIBILITIES

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment
• Actively listen to callers to summarize key points of information and enter them into the computer system
• Actively seek win‑win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

REQUIRED QUALIFICATIONS

• Ability to remain calm and provide direction while responding to an emergency situation
• Attention to detail and ability to follow instructions
• Exercise mental flexibility and situational awareness within a team‑based environment
• Think on your feet and remain calm under pressure
• Strong verbal and written communication skills
• French & English bilingualism (spoken & written)
• Ability to use Microsoft based applications

PREFERRED QUALIFICATIONS

• Customer service, dispatch, hospitality and outgoing call centre experience

PACKAGE

• Salary range dependent on experience
• Extensive health, medical and dental benefits + Wellness program
• RRSP matching contribution
• Free parking at office
• Ergonomically designed workstations, including standing desks

PHYSICAL DEMANDS

• Must be able to effectively communicate (see, hear, speak and write clearly); manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

We are also offering a number of incentive programs; they include our referral program (cash reward) and our spotlight club (gift card).

Hourly Pay Range

$19ph - $22.50ph DOE

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product‑agnostic systems integrator focus on delivering flexible, future‑ready solutions, offering customers an expanded, cross‑domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.