Senior Technician Service

Bosch Building Technologies; Ottawa; On-site; CAD 50,000 - 72,000; Full time

Job summary

Bosch Building Technologies is seeking a field-based technician to service, troubleshoot, program, commission, and maintain integrated electronic security and low-voltage systems in client sites. You will diagnose issues, perform preventive maintenance, and ensure systems operate reliably while delivering strong customer service.

The role requires hands-on work with access control, CCTV, intrusion, and similar platforms, plus the ability to read electrical diagrams and use testing equipment.

Qualifications

• Must be eligible to obtain Secret Clearance.
• 5+ years of experience installing and servicing security solutions.
• Proficiency with MS Office.
• Experience with access control, CCTV, intrusion, and integrated security platforms.
• Knowledge of Genetec, LenelS2, Software House, Avigilon, Bosch or similar platforms.

Responsibilities

• Troubleshoot, repair, and maintain electronic security systems.
• Perform preventive maintenance and inspections.
• Program, configure, and commission security and integrated building systems.
• Respond to service calls and resolve customer issues promptly.
• Document service activities, deficiencies, and corrective actions.
• Provide technical support and training to customers.
• Coordinate with Service Coordinators, Project Managers, and Operations teams.

Skills

Troubleshooting

Customer service

Security systems

Access control

CCTV

Electrical diagrams

Communication

Office software

Education

Postsecondary electronics training

Tools

Genetec

LenelS2

Software House

Avigilon

Bosch platform

Job description

This role is responsible for servicing, troubleshooting, programming, commissioning, and maintaining integrated electronic security and low-voltage systems. This position works directly with customers to diagnose system issues, perform preventive and corrective maintenance, and ensure systems operate reliably and efficiently. The specialist provides technical expertise for access control, video surveillance, intrusion detection, and related integrated systems while delivering a high level of customer service.

Responsibilities

• Troubleshoot, repair, and maintain electronic security systems.
• Perform scheduled preventive maintenance and inspections.
• Program, configure, and commission security and integrated building systems.
• Respond to service calls and resolve customer issues in a timely manner.
• Document service activities, deficiencies, and corrective actions.
• Provide technical support and training to customers.
• Coordinate with Service Coordinators, Project Managers, and Operations teams.
• Maintain accurate records, reports, and service documentation.
• Follow all company safety policies and industry standards.
• Support installation personnel on project sites.
• Provide information and support for other contractors on project site.
• Troubleshoot installation issues during both the startup, commissioning, and servicing of building special systems.
• Provide input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems.
• Ensure timely software backups are created for projects, service and software development.
• Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes.
• Provide service support on existing systems insuring their proper and efficient operation as well as providing ongoing support to the facility’s building engineers.
• Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.
• Assist in preparing of as-built drawings and Operation & Maintenance Manuals.
• Assist in turnover of projects from Operations Team to Service Team.
• Assist Sales team during estimating phase including potential product or system demonstrations.
• Willing and able to be on call for 24-hour emergency service response.
• Participate in an on-call support rotation.
• Other duties as assigned.

Required Qualifications

• Must be eligible to obtain Secret Clearance
• 5 years plus of experience in installing and servicing security solutions.
• Proficiency in computer operating systems, including the MS Office Suite of products.
• Experience with access control, CCTV, intrusion, and integrated security platforms.
• Knowledge of systems such as Genetec, LenelS2, Software House, Avigilon, Bosch, or similar platforms.
• Excellent customer service and communication skills.
• Ability to work with electronic equipment such as volt meters, amp meters, and oscilloscopes.
• Competence in troubleshooting basic electrical and electronic circuitry, including reading and interpreting electrical and electronic diagrams.
• Clear and concise communication skills, both verbal and written.

Preferred Qualifications

• Vendor Certification in low voltage systems (e.g., LENEL, GENETEC, MILESTONE, AVIGILON, AMAG, Keyscan, Kantech, SENSTAR, HANWHA, BOSCH, DSC, and others).
• Postsecondary training in electronics or equivalent (considered an asset).
• Strong networking and IP-based systems knowledge.
• Ability to empathize with others' issues and perceptions and to creatively and effectively work through these issues to achieve successful outcomes and ensure customer and employee satisfaction.

Salary Range

$35.90 - 52.25 (DOE)

Vacancy Status

This posting is for a current and existing vacancy

PHYSICAL DEMANDS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employeeis regularly required tostand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employeeis regularly required touse hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will berequiredto effectively perform this position. The employee must occasionally lift and/or move up to 50 poundsand maybe requiredto work at heights over 1.8m(6 feet)

WORKING CONDITIONS

In general, the following conditions of the work environment are representative of those that an employeeencounterswhile performing the essential functions of this job.

• While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may berequiredto travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may berequired. High work may berequired.

Company Info

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.