Alarm Operator (Days)

Bosch Building Technologies North America; Victoria; On-site; CAD 26,174 - 31,684; Full time

Benefits offered by this job

Health benefits

RRSP matching

Free parking

Ergonomic workstations

Referral program and spotlight club

Job summary

Bosch Building Technologies North America in Victoria, BC, is seeking candidates for a frontline role that trains on the job and handles a fast-paced environment with flexible shift options, including weekends. You will provide calm, professional service in emergencies, listen actively, and enter information accurately.

Strong communication, bilingual English/French, and proficiency with Microsoft Office are required; prior call center or dispatch experience is preferred.

Qualifications

• Bilingual English/French required for spoken and written communication.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide exceptional customer service in high-pressure situations.
• Listen actively to callers and enter information into computer systems.
• Seek win-win solutions while maintaining professionalism during conflicts.

Skills

Bilingual (French & English)

Verbal & written communication

Microsoft Office

Job description

Are you seeking a role that gives you on the job training, exposes you to real life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

SHIFT AVAILABILITIES

• Days: Monday - Sunday; 8am - 4pm EST + Weekend availability a must

RESPONSIBILITIES

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win‑win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

REQUIRED QUALIFICATIONS

• Ability to remain calm and provide direction while responding to an emergency situation
• Ability to pay attention to detail and be able to follow instructions
• Exercise mental flexibility and situational awareness within a team‑based environment
• Ability to think on your feet and remain calm under pressure
• Strong verbal and written communication skills
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications

PREFERRED QUALIFICATIONS

• Customer service, dispatch, hospitality and outgoing call centre experience

PACKAGE & BENEFITS

• Salary range dependent on experience
• Extensive health, medical and dental benefits + our wellness program
• RRSP matching contribution
• Free parking at office
• Ergonomically designed workstations, including standing desks
• Incentive programs: referral program (cash reward) and spotlight club (gift card)

Hourly pay range: $19ph - $22.50ph DOE

PHYSICAL DEMANDS

• Must be able to effectively communicate (see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.