Airport Guest Experience Supervisor

Dexterra Group; Mississauga; On-site; CAD 40,000 - 42,000; Full time

Job summary

Dexterra Group is hiring a Supervisor, Customer Care to lead frontline teams in a fast-paced airport environment, delivering exceptional guest experiences and upholding hospitality, professionalism and efficiency across shifts.

You will train staff, handle customer complaints/escalations, collaborate with stakeholders, and ensure compliant operations while maintaining safety and service standards for Pearson travellers. Salary for this role is CAD 40–42K per year.

Qualifications

• Minimum 2–3 years of supervisory experience in customer service, hospitality, aviation, or a high-volume public-facing environment.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to remain calm, professional, and solutions-focused in fast-paced or stressful situations.
• High attention to detail with a strong sense of service quality and presentation.
• Successfully completed a minimum high school education or possess equivalent work related experience

Responsibilities

• Greet the traveling public using the active offer or required French terminology.
• Complete all required training and courses.
• Address customer complaints/escalations as needed.
• Work with automated processes and airport equipment.
• Assist passengers with kiosks and documentation.
• Manage queues and maintain stanchion placement for flow.
• Prepare incident/occurrence reports for issues involving customers or safety.
• Proactively assist passengers and guests by directing them to the right resources.
• Read memos and adapt to changing priorities.
• Be an ambassador for Pearson and Dexterra throughout shifts.

Skills

Supervisory experience

Leadership

Customer service

Communication

Calm under pressure

Attention to detail

Education

High school diploma

Job description

Dexterra Group is hiring a Supervisor, Customer Care to lead frontline teams in a fast-paced airport environment, delivering exceptional guest experiences and upholding hospitality, professionalism and efficiency across shifts.

You will train staff, handle customer complaints/escalations, collaborate with stakeholders, and ensure compliant operations while maintaining safety and service standards for Pearson travellers. Salary for this role is CAD 40–42K per year.