Shift Supervisor-Zone Manager

Paradies Lagardère; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive benefits

Generous vacation/Time off

Recognition programs

Discounts on merchandise

Free parking and uniforms

Job summary

Paradies Lagardere at Toronto Pearson Airport is looking for a Shift Supervisor to lead multi-unit retail operations and ensure top-tier customer service. The role focuses on team leadership, planogram setup, and daily store performance across units.

You will train associates, manage cash registers, and drive sales while maintaining a high standard of service in a dynamic, 24/7 airport setting.

Qualifications

• Willingness to work weekends and holidays.
• Criminal Background Check required by airport regulations.
• Ability to lift and stand for extended periods.
• Strong customer-service orientation and leadership skills.

Responsibilities

• Lead and inspire teams across multiple retail units.
• Train associates and provide hands-on coaching.
• Manage cash registers and POS duties efficiently.
• Ensure merchandising consistency and planogram compliance.
• Drive sales and service excellence while maintaining smooth operations.

Skills

Leadership

Customer focus

Flexibility

Reliability

Tools

POS System

Job description

Shift Supervisor - Multi-Unit Retail Operations

Location: Toronto Pearson Airport

Why Work With Us?

Are you ready to take your retail management career to the next level? Join our team at Toronto Pearson Airport and discover amazing opportunities to grow and develop your skills!

• Career Growth: Fast-track your career with our clear advancement paths and ongoing training.
• Performance Bonuses: Earn bonuses for your contributions and achievements.
• Comprehensive Benefits: Enjoy health insurance and pension programs fully supported by the company.
• Generous Time Off: Benefit from our competitive vacation program to recharge and relax.
• Recognition Programs: Be celebrated for your hard work and dedication.
• Fantastic Discounts: Get up to 50% off our merchandise.
• Convenient Perks: Free parking and uniforms make your work life easier.
• Fun and Dynamic Environment: Work in a lively, team-focused setting.
• Supportive Leadership: Learn from experienced leaders who are dedicated to your success.

Position Overview

As a Shift Supervisor, you'll play a key role in our retail operations at Toronto Pearson Airport. You'll partner with the Manager to lead and inspire your team, providing training and guidance to associates. Your responsibilities will include managing cash registers, setting up planograms, delivering exceptional customer service, and ensuring smooth operations across multiple units. You'll drive sales and service excellence, bringing our mission of First Class Service to life for our customers and business partners.

Key Responsibilities

• Customer Focus: Always put customers first, ensuring an exceptional experience.
• Lead by Example: Be a service role model, providing training and support to your team.
• Operational Excellence: Oversee merchandising standards and supervise the zone during shifts.
• Team Environment: Thrive in a 24/7 setting, working various shifts, including weekends and holidays.
• Hands-On Work: Engage in POS and computer work, and handle physical tasks like lifting and standing.

What You Bring

• Passion for Retail: Enthusiasm for delivering great customer experiences.
• Leadership Skills: Ability to motivate and guide a team in a fast-paced environment.
• Flexibility: Willingness to work various shifts, including weekends and holidays.
• Reliability: Successfully pass a Criminal Background Check as required by airport regulations.
• Desire to Learn: Eagerness to grow and develop in a supportive environment.

Join us at Toronto Pearson Airport and be part of a team that values your growth and success.

Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.