Supervisor

PrimeFlight Aviation Services; Calgary; Hybrid; CAD 31,000 - 45,000; Full time

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at YYC Calgary International Airport. You will lead airport operations staff to ensure safe, efficient service delivery and oversee daily activities, team performance, and policy compliance at the Calgary location.

The role emphasizes safety, customer service excellence, coaching, and continuous improvements across assigned departments, reporting to senior management and collaborating with other airport teams.

Qualifications

• Supervisory or leadership experience preferred
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to safety, compliance, and operational excellence
• Willingness to train, onboard, and coach staff

Responsibilities

• Supervise and lead airport staff including ground crew, CSRs, and maintenance personnel
• Ensure safe and efficient airport operations in compliance with policies and standards
• Provide hands-on leadership to promote teamwork and performance excellence
• Manage staff schedules, assignments, and workload distribution
• Conduct team meetings to communicate goals and updates
• Train and onboard new employees with safety orientation
• Enforce policies and address non‑compliance promptly
• Maintain documentation on attendance, performance and incidents
• Coordinate with other departments to resolve challenges
• Handle escalated inquiries and complaints with professionalism
• Conduct performance evaluations and provide coaching
• Identify improvement opportunities and implement efficiency initiatives
• Ensure equipment and vehicle maintenance to prevent downtime
• Manage inventory levels and supplies replenishment
• Assist with budget planning and cost control
• Monitor security procedures and report incidents
• Participate in emergency response and crisis management
• Promote safety culture and hazard reporting
• Stay informed on industry best practices
• Act as liaison to senior management with updates

Skills

Supervisory leadership

Organizational skills

Communication skills

Multitasking

Safety compliance

Job description

Customer Service Supervisor - YYC Airport

Job Category: Airport Operations

Requisition Number: SUPER017589

• Full-Time
• On-site
• Rate : $27.50 CAD per hour

Locations

Showing 1 location

YYCPF1-Calgary Intl
2000 Airport Rd NE
Calgary, AB T2E6Z8, CAN

YYCPF1-Calgary Intl
2000 Airport Rd NE
Calgary, AB T2E6Z8, CAN

The Supervisor is responsible for leading airport operations staff to ensure safe, efficient, and compliant service delivery. This role oversees daily activities, manages team performance, enforces company policies, and supports operational excellence across assigned departments. The Supervisor plays a key role in maintaining safety standards, enhancing customer service, and driving continuous improvement within airport operations.

RESPONSIBILITIES

• Supervise and lead airport staff, including ground crew, customer service representatives, and maintenance personnel
• Ensure safe and efficient airport operations in compliance with company policies and regulatory standards
• Provide hands-on leadership and support to promote teamwork, accountability, and performance excellence
• Manage staff schedules, assignments, and workload distribution to optimize operational efficiency
• Conduct regular team meetings to communicate goals, expectations, and operational updates
• Train and onboard new employees, ensuring proper instruction and safety orientation
• Enforce company policies and procedures, addressing non-compliance issues promptly and professionally
• Maintain accurate documentation related to attendance, performance evaluations, and incident reporting
• Collaborate with other airport departments to coordinate operations and resolve challenges
• Handle escalated customer inquiries and complaints with professionalism and timely resolution
• Conduct performance evaluations and provide constructive coaching to team members
• Identify operational improvement opportunities and implement efficiency-enhancing initiatives
• Ensure equipment and vehicles are properly maintained to prevent operational downtime
• Manage inventory levels and coordinate replenishment of supplies
• Assist with budget preparation and cost control efforts
• Monitor compliance with security procedures and report incidents or breaches
• Participate in emergency response and crisis management activities as required
• Promote a proactive safety culture and encourage reporting of hazards and concerns
• Stay informed of industry developments and best practices to support continuous improvement
• Serve as a liaison to senior management, providing updates on operational performance and challenges
• Demonstrate strong problem-solving, customer service, interpersonal, and oral communication skills
• Apply logic and understanding to carry out instructions furnished in written, oral, or diagram form
• Work effectively in an airport environment around aircraft and moving equipment
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in Canada
• Ability to read, write, speak, and understand the English language, including written documentation
• Must have reliable transportation
• Supervisory or leadership experience preferred
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced airport environment
• Commitment to safety, compliance, and operational excellence

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE

• Prolonged standing and walking
• Ability to lift up to 70 pounds
• Ability to reach with hands and arms; grasp, climb, stoop, bend, kneel, crouch, or crawl
• Ability to hear and respond to spoken voice and audible alarms in a terminal or airside environment
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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