Airport Duty Officer: Customer Care & Ops Lead

Royal Air Maroc; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading airline is seeking a Duty Officer for their Toronto operations. The successful candidate will manage customer service interactions, ensure compliance with quality standards, and coordinate passenger care during irregularities. With a minimum of 5 years' experience in a similar role, candidates must be fluent in both English and French. Strong operational management and communication skills are essential for this full-time position.

Qualifications

• Minimum 5 years experience in an airline or similar role.
• Proficient in English and French, both written and oral.
• Experience in handling operations and regulations.

Responsibilities

• Supervise services provided to customers ensuring compliance.
• Manage assistance organizations and control services.
• Coordinate care for passengers during irregular events.
• Represent the company with local authorities and stakeholders.
• Report stopover activities and passenger complaints.
• Influence brand image positively.

Skills

Customer service skills

Strong communication

Operational management

Problem-solving

Education

Bac+2 in management, operations, or tourism

Job description

A leading airline is seeking a Duty Officer for their Toronto operations. The successful candidate will manage customer service interactions, ensure compliance with quality standards, and coordinate passenger care during irregularities. With a minimum of 5 years' experience in a similar role, candidates must be fluent in both English and French. Strong operational management and communication skills are essential for this full-time position.