Airport Duty Officer: Passenger Care & Operations Lead

Royal Air Maroc; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading airline is seeking a Duty Officer at Montréal airport to supervise customer services, coordinate passenger assistance, and ensure operational compliance. Ideal candidates should have at least 5 years of experience in the airline industry, a Bac+2 or higher qualification in management or a related field, and be fluent in French and English. This full-time position is critical for maintaining service quality and enhancing the airline's brand image.

Qualifications

• Minimum 5 years of experience in an airline as Duty Officer or supervisor.
• Familiarity with handling operations and regulations for dangerous goods.
• Agile and dynamic with a capacity for learning.

Responsibilities

• Supervise services provided to customers and ensure compliance with quality standards.
• Coordinate passenger care during irregularities.
• Represent the company with local authorities.

Skills

Customer service supervision

Operations coordination

Bilingual: French and English

Education

Bac+2 or higher in management, operations, or tourism

Job description

A leading airline is seeking a Duty Officer at Montréal airport to supervise customer services, coordinate passenger assistance, and ensure operational compliance. Ideal candidates should have at least 5 years of experience in the airline industry, a Bac+2 or higher qualification in management or a related field, and be fluent in French and English. This full-time position is critical for maintaining service quality and enhancing the airline's brand image.