Travel Customer Support Officer

Aerocone Travels Canada Inc.; Toronto; On-site; CAD 32,000 - 52,000; Full time

Job summary

Aerocone Travels Canada Inc. in Toronto, Ontario, is hiring a customer support specialist to assist travelers before, during and after bookings, resolve issues, and help ensure service recovery. This full-time role emphasizes clear written communication and practical problem-solving within the Travel & Tourism department.

The position involves handling pre-travel inquiries, booking changes, and post-trip follow-ups while maintaining high service standards for customers across channels.

Qualifications

• Customer support experience and clear written communication.

Responsibilities

• Assist customers before, during and after travel, resolve booking issues and coordinate service recovery.
• Work with the Travel & Tourism team to ensure timely responses and satisfaction.

Skills

Customer support experience

Clear written communication

Job description

Review this opportunity and its requirements before submitting your application.

Toronto, Ontario Full-time Salary range to be confirmed

ROLE OVERVIEW

Assist customers before, during and after travel, resolve booking issues and coordinate service recovery.

KEY QUALIFICATIONS

Customer support experience and clear written communication.

ROLE REQUIREMENTS

Customer support experience and clear written communication.

DEPARTMENT

Travel & Tourism

REPORTING LINE

Reports to the relevant Travel & Tourism department manager.

ELIGIBILITY

Eligibility and work authorization will be assessed against the requirements of the specific position.