Airport Customer Service Supervisor - Onsite

PrimeFlight Aviation Services; Edmonton; Hybrid; CAD 54,000 - 60,000; Full time

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at Edmonton's YEG Airport. The role focuses on overseeing a team of agents to ensure a smooth passenger experience, including check-in and boarding coordination and resolving inquiries.

You will train staff, monitor performance, and enforce airport policies to maintain service excellence. The position requires strong communication, leadership, and aviation industry knowledge, with flexibility to work diverse shifts in a 24/7

Qualifications

• 5 years of customer service experience.
• 2 years of Customer Service Lead.
• Eligible to work in Canada.
• Able to pass a background check and obtain RAIC.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Oversee daily operations of the customer service team to ensure high-quality passenger assistance.
• Monitor and evaluate the performance of customer service agents, providing feedback and coaching.
• Address and resolve escalated customer complaints and issues effectively.
• Train and mentor customer service staff in best practices and airport-specific procedures.
• Ensure team adherence to airline and airport policies, procedures, and service standards.
• Coordinate staff schedules, breaks, and shift rotations.
• Prepare reports on customer service activities and performance metrics.
• Foster a positive and collaborative work environment.

Skills

Customer service

Communication skills

English proficiency

Team leadership

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at Edmonton's YEG Airport. The role focuses on overseeing a team of agents to ensure a smooth passenger experience, including check-in and boarding coordination and resolving inquiries.

You will train staff, monitor performance, and enforce airport policies to maintain service excellence. The position requires strong communication, leadership, and aviation industry knowledge, with flexibility to work diverse shifts in a 24/7