Customer Service Agent

Executive Aviation; Kelowna; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits for all part- and full

Flight benefits with airlines

Job summary

Executive Aviation at Kelowna Airport (YLW) is hiring Customer Service agents to deliver exemplary service to travelers. You will assist with check-in, support self-serve kiosks, and help prepare aircraft for on-time departures.

Join a fast-paced team with competitive hourly pay and flight benefits. The role requires two years in a customer-facing position, flexibility for early mornings, evenings, weekends, and holidays, plus the ability to follow airline policies and work calmly under

Qualifications

• Two years of customer-facing experience required.
• Punctuality and reliability are essential for airline service.
• Ability to multi-task in a fast-paced environment.
• Excellent communication in individual and group settings; proficient with computers and software.
• Completion or pursuit of Travel and Tourism Diploma, Marketing or Business Diploma.

Responsibilities

• Check-in passengers and assist with self-serve kiosks.
• Prepare aircraft for on-time departures.
• Assist deplaning and boarding of passengers.
• Greet arriving passengers and enforce airline policies.
• Collaborate with airline crews and perform light grooming duties.

Skills

Customer service

Punctuality

Reliability

Communication

Computer skills

Multi-tasking

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Tools

Airport software

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Kelowna you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Come join us!Executive Aviation is hiring Customer Service agents for our operation at the Kelowna Airport(YLW) who loveworking in the tourism industry. This role reports directly to an amazing Customer Service Coordinatorwho is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.05-$22.95/hour. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

• We offer comprehensive Health benefits for all part- and full-time team members.
• We also have fantastic flight benefits with the airlines that we support.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work with airline crews
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion, or working towards completion of, Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check