Aircraft Delivery Coordinator

De Havilland Aircraft of Canada Limited; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in aerospace is seeking a Delivery Coordinator to enhance the aircraft delivery process. This role is pivotal in ensuring a seamless customer experience by managing all aspects of aircraft delivery, from contract signing to final acceptance. The successful candidate will collaborate with various internal teams, lead project management efforts, and continuously improve customer interactions. Join a company renowned for its commitment to quality and innovation, where your contributions will directly impact customer satisfaction and operational excellence. If you are passionate about aviation and customer service, this opportunity is perfect for you.

Qualifications

• 4+ years experience in aerospace or similar industry.
• Understanding of aerospace commercial processes and contract management.

Responsibilities

• Coordinate aircraft delivery process and ensure customer satisfaction.
• Manage project timelines and deliverables across various internal groups.

Skills

Customer Relationship Management

Project Management

Communication Skills

Problem-Solving Skills

Collaboration Skills

Education

College diploma in Aircraft Maintenance

Tools

Delivery Coordination Tool

Job description

Posted Monday, February 10, 2025 at 7:00 AM

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs worldwide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Profile

Reporting to the Manager, Commercial Operations, the Delivery Coordinator is responsible for DHC’s aircraft delivery process. This role owns the processes, coordination, and reporting that enables the company to offer best-in-class customer experience relating to aircraft delivery. The successful candidate will coordinate activities and deliverables from all the supporting functions (e.g., Sales, Manufacturing, Technical services, Programs, Aftermarket, Finance, Legal, and others) to promote the organized operation and ensure customers enjoy the highest quality of service during the aircraft delivery.

Key Responsibilities

• Customer Relationship Management:
  • Accountable to support the Sales Directors as customer liaison responsible for building and maintaining pre-delivery customer support to De Havilland customers.
  • Respond to customer inquiries in a timely and professional manner.
• Administer all aspects of aircraft purchase agreement from contract signing through to the final delivery and customer acceptance.
• Ensure that the terms and conditions of the purchase agreement are met.
• Lead the negotiation of aircraft delivery deficiency commitment agreements and support the follow-through on these commitments.
• Project Management:
  • Work with the timelines defined in the aircraft purchase agreement.
  • Develop and manage the path from inception to delivery for each aircraft.
  • Prepare and maintain project, stage, and exception plans as required.
  • Coordinate with various internal groups in the definition and incorporation of the aircraft purchase requirements.
  • Proactively identify technical, operational, and administrative impediments to meeting timeline commitments.
  • Work with internal stakeholders to implement solutions and mitigate risks.
  • Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.
  • Coordinate with cross-discipline team members, oversee the aircraft delivery timeline to make sure that all parties are on track regarding forecasted schedule, risks, quality standards, and mitigation strategies.
• Collaborate with internal and external stakeholders to define requirements for all options modification which require incorporation at or by a third-party sub-contractor prior to final delivery.
• Coordinate and oversee customer inspection during final delivery and acceptance of aircraft.
• Work continuously to improve the customer acceptance process, leading to exceptional and consistent customer experience.
• Conduct and lead post-delivery evaluation “lessons learned” reviews and identify successful and unsuccessful elements.
• Continuously identify and articulate improvement opportunities in the indirect accountable aspects of customer acceptance.
• Lead members of the aircraft delivery coordination team.
• Provide strategic guidance to support task execution and timely feedback on performance.
• Identify and coordinate learning and development opportunities.
• Manage the company’s delivery coordination tool and promote its use and continuous improvement.
• Work with Director of Commercial Operations to develop and implement user manuals, new processes, procedures, reporting, training materials, delivery metrics, and other documents as needed to enable continuous improvement of the aircraft delivery process.
• Support the customer-facing Sales leaders by recommending strategies and best practices to improve customer experience across the business.

Qualifications

• College diploma in Aircraft Maintenance from a Transport Canada approved educational institution.
• Minimum 4+ years' experience in aerospace or similar industry with experience in Sales, Technical, or Project management roles.
• Minimum one year experience as an Aircraft Maintenance Engineer.
• Understanding of the Aerospace Industry commercial processes and contract management.
• Experience in B2B sales and/or Technical Service roles.
• Valid Transport Canada AME M1 and/or M2 Maintenance Engineer license is considered an asset.
• Pilot's license is considered an asset.
• Project Management Professional (PMP) certification is considered an asset.
• Technical familiarity with aircraft systems including propulsion, airframe, basic electrical, and their related components.

Skills

• Strong customer relationship and project management skills.
• Ability to manage project requirements, timelines, and delivery milestones effectively.
• Excellent communication, reporting, and problem-solving skills.
• Strong collaboration and influencing skills to drive alignment across functions.
• Ability to engage with stakeholders at all levels without direct reporting authority.

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders, and the public through Health & Safety Excellence. It is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background, and criminal background checks.