Airport Dispatch Coordinator - YYC

Avature; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated operations manager to oversee daily ramp and bagroom activities. This pivotal role involves managing aircraft movements, baggage handling, and cargo operations while ensuring safety and operational performance. The ideal candidate will collaborate with airline partners, conduct coaching on equipment usage, and proactively address challenges impacting baggage movement. Join a forward-thinking team committed to excellence in service and operational efficiency, where your contributions will directly enhance guest experiences and operational success.

Qualifications

• 1+ years of experience in airline operations preferred.
• Proficient in PC applications and inventory control software.

Responsibilities

• Manage daily ramp and bagroom operations effectively.
• Monitor aircraft movements and address challenges proactively.
• Provide operational feedback and suggest solutions to airline management.

Skills

Airline operations experience

Ground operations

Inventory control

Effective communication

PC applications proficiency

Task allocation software

Microsoft Office 365

Tools

Inventory control software

Timekeeping systems

Job description

Job Description

The role involves managing daily ramp and bagroom operations, including aircraft movement, baggage handling, towing, and cargo activities. Responsibilities include allocating, tracking, ordering, shipping, receiving, and signing out equipment and supplies. The candidate will conduct coaching related to equipment usage and task assignments, coordinate with maintenance for ground service equipment, and monitor aircraft movements to identify issues proactively. Collaboration with airline partners in their control centers is essential to ensure safety and operational performance.

Responsibilities

• Perform minor repairs to tools.
• Address challenges impacting baggage movement, including baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays.
• Participate in staff briefings at the start of each shift, discussing challenges and opportunities.
• Provide operational performance feedback to airline management and suggest solutions.
• Monitor upcoming flights for potential issues, especially delayed baggage, and develop operational solutions considering guest experience, staffing, and equipment needs.
• Offer staffing insights to the Duty Manager team.
• Create and update crew planners.
• Perform other duties as required.

Knowledge, Skills & Abilities

• At least one year of airline operations experience preferred.
• Experience in ground operations and inventory control is advantageous.
• Ability to recognize and promptly address operational challenges.
• Proficient in PC applications, task allocation software, inventory control software, timekeeping systems, and Microsoft Office 365 suite.
• Must hold or obtain a Restricted Area Pass.
• Effective communication skills via radio, telephone, etc.
• Ability to influence and communicate effectively at all organizational levels.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.