Air Logistics Customer Care Manager

Kuehne+Nagel; Mississauga; On-site; CAD 85,000 - 100,000; Full time

Job summary

Kuehne+Nagel is seeking an Air Logistics Customer Care Manager in Mississauga to optimize logistics processes and ensure efficient inventory management. This mid-senior level role focuses on leadership, customer retention, and collaboration with teams to drive success. A Bachelor's in a relevant field and significant experience in freight forwarding are essential for this dynamic position. The role offers a competitive salary within the logistics and transportation industry.

Benefits

Competitive compensation

Medical/dental benefits

Tuition reimbursement

Extensive training

Dynamic global environment

Qualifications

• 5+ years of experience in a similar role within the Freight Forwarding Industry.
• Proven leadership of a team of 10+ direct reports.
• Experience in contract negotiation and project management.

Responsibilities

• Provide leadership to the Customer Care team to support product and people growth.
• Manage all personnel matters and ensure compliance with QSHE and legal requirements.
• Actively manage customer retention and growth, encouraging the team to upsell.

Skills

Communication

Leadership

Analytical Skills

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Tools

Microsoft Office

Job description

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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

This is an empowered position within a customer-focused organization. You will develop long-term partnerships with employees and customers, listen, understand, and build solutions with the customer at the forefront. You will lead a motivated team to help customers navigate market dynamics, promoting business retention and growth, and ensuring the success of the Customer Care team. This role works closely with the Area Air Logistics Manager to ensure financial health, resource management, and positive experiences for both employees and customers at the Toronto CCL.

How you create impact

• Provide leadership to your CCL team to support product and people growth
• Manage all personnel matters with support from the Area Customer Care Manager and contribute to branch activities to enhance employee and customer experience
• Keep stakeholders informed on product and Business Unit initiatives affecting processes, people, and customers
• Ensure compliance with QSHE and legal requirements to promote a healthy, safe work environment and uphold our brand
• Collaborate with the Business Development team to support business retention and growth
• Understand the Air Logistics Strategy, identify potential customers and markets, and develop tailored products and services
• Actively manage customer retention and growth, encouraging the CCR team to upsell
• Conduct regular team meetings to share information, gather feedback, promote engagement, and develop learning opportunities
• Address employee survey feedback and develop action plans to improve satisfaction
• P&L ownership for Toronto CCL, maximizing profitability
• Work with the Area Customer Care Manager to identify cost savings and process improvements

If you require accommodations during recruitment or interviews, please inform us so we can support your needs.

What we would like you to bring

• Bachelor's degree in business, logistics, supply chain management, or related field
• 5+ years of experience in a similar role within the Freight Forwarding Industry
• Proven leadership of a team of 10+ direct reports
• Excellent communication skills, both written and verbal
• Ability to analyze performance and identify improvements
• Experience in contract negotiation, project management, and Dangerous Goods shipments
• Proficiency in Microsoft Office and relevant software

What's in it for you

Join an industry offering stability and international career growth. We provide competitive compensation, medical/dental benefits, employee discounts, tuition reimbursement, extensive training, and a dynamic global environment.

Who we are

Logistics impacts daily life—from consumer goods to healthcare. At Kuehne+Nagel, your work enables vital moments worldwide. We are a global leader committed to sustainable solutions, community support, and delivering life-saving medicines. Your career here can truly make a difference.

Note: Placement agencies must have prior agreement; unsolicited submissions will be considered property of Kuehne+Nagel with no fees paid.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Distribution, Supply Chain, Customer Service
• Industries: Transportation, Logistics, Supply Chain, Storage

Referrals double your chances of interview success. Notifications for new Customer Service Manager roles in Mississauga, ON, are available. Salary range: CA$85,000–CA$100,000. This job posting is active.