AI-Powered Business Analyst - Ops & Insights

Mckesson Corporation; Mississauga; On-site; CAD 141,000 - 188,000; Full time

Job summary

McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation initiatives. You will partner with business and technology stakeholders to translate operational needs into actionable requirements, data insights, reporting solutions, and process improvements.

You will leverage service and operational data to identify trends, improve decision-making, enhance service performance, and

Qualifications

• 7+ years of experience in Business Analysis or related fields.
• Experience gathering, documenting, and managing business requirements.
• Experience with IT or operations business analysis, including KPI development.
• Ability to translate data insights into actionable recommendations.
• Strong stakeholder management and communication skills.
• Bachelor's degree or equivalent.

Responsibilities

• Gather, document, and prioritize business and system requirements.
• Analyze service performance, incident trends, and SLA metrics to drive decisions.
• Develop and maintain operational dashboards and KPI reporting.
• Translate complex business needs into functional requirements and user stories.
• Facilitate workshops and requirements sessions with stakeholders.
• Use AI-enabled tools to analyze data and accelerate reporting.
• Support incident reviews and governance processes.

Skills

Business Analysis

Requirements gathering

Stakeholder management

Data analysis

ITSM familiarity

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Tools

AI tools

Dashboards

Data visualization tools

KPI reporting platforms

Job description

McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation initiatives. You will partner with business and technology stakeholders to translate operational needs into actionable requirements, data insights, reporting solutions, and process improvements.

You will leverage service and operational data to identify trends, improve decision-making, enhance service performance, and