Senior Director, Network Operations & AI-Driven Automation

McKesson’s Corporate; Mississauga; Hybrid; CAD 215,000 - 287,000; Full time

Job summary

McKesson is seeking a Senior Director of Network Operations to lead organizational transformation into a proactive, automation-driven function. The role partners with Network Engineering, Security, and Applications teams to deliver reliable, scalable network services and data-driven improvements.

The successful candidate will drive AI/automation adoption, define maturity roadmaps, and oversee incident, change, and problem management while aligning with business outcomes and executive

Qualifications

• 12+ years in IT/Network Operations with 5+ years in senior leadership roles.
• Proven track record leading large-scale operational transformation programs.
• Experience implementing automation, AIOps, or similar capabilities.
• Strong background in enterprise network environments (on-prem, cloud, hybrid).

Responsibilities

• Lead transformation of Network Operations into proactive, data-driven, automation-first organization.
• Establish and execute a multi-year maturity roadmap across people, process, and technology.
• Own delivery and continuous improvement of core network services (LAN, WAN, Wi-Fi, Cloud Networking).
• Define and manage service catalogs, SLAs/XLAs, and performance metrics.
• Drive incident, change, and problem management to reduce MTTR and improve stability.
• Collaborate with cross-functional teams to align network services with business outcomes.

Skills

Leadership

IT/Network Operations

Automation

AIOps

ITIL

Observability

Network Management Systems

Tools

Observability platforms

Automation tools

Network management systems

Job description

McKesson is seeking a Senior Director of Network Operations to lead organizational transformation into a proactive, automation-driven function. The role partners with Network Engineering, Security, and Applications teams to deliver reliable, scalable network services and data-driven improvements.

The successful candidate will drive AI/automation adoption, define maturity roadmaps, and oversee incident, change, and problem management while aligning with business outcomes and executive