Business Analyst, AI Workflow Transformation

McKesson’s Corporate; Mississauga; On-site; CAD 116,000 - 155,000; Full time

Benefits offered by this job

In-office 2 days per week

Total rewards compensation

Job summary

McKesson is seeking a Business Analyst to drive AI workflow transformation, partnering with leaders, SMEs, and transformation teams to design future-state processes and measurable outcomes.

You will translate business needs into requirements for AI, automation, and Copilot initiatives, ensuring clarity, alignment, and value realization across enterprise priorities.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of Business Analyst, Process Improvement, Consulting, or Transformation experience.
• Experience facilitating workshops and gathering business requirements.
• Strong process mapping and business analysis skills.
• Experience working with senior business stakeholders and leadership teams.
• Excellent communication, presentation, and facilitation skills.
• Ability to translate complex business challenges into structured requirements and actionable plans.

Responsibilities

• Facilitate discovery sessions and process mapping workshops with business stakeholders.
• Document current state workflows, pain points, decision points, handoffs, and dependencies.
• Identify opportunities to improve productivity, quality, customer experience, and operational performance.
• Analyze workflow performance metrics, volumes, cycle times, error rates, and business impact.
• Partner with business leaders to redesign workflows leveraging AI, Copilot, automation, and process improvements.
• Define acceptance criteria and business outcomes.
• Maintain documentation throughout the transformation lifecycle.

Skills

Process mapping

Stakeholder management

Requirements gathering

Communication

Facilitation

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

Visio

Miro

Power Platform

Jira

Azure DevOps

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

The Business Analyst plays a key role in McKesson's AI Workflow Transformation Pods, working directly with business leaders, process owners, and transformation teams to identify, analyze, and redesign high value workflows. This role is responsible for understanding current state processes, uncovering pain points, defining future state opportunities, and translating business needs into actionable requirements for AI, automation, Copilot, and workflow transformation initiatives. The Business Analyst serves as the bridge between business stakeholders and delivery teams, ensuring solutions are aligned to measurable business outcomes and enterprise priorities.

Key Responsibilities

Workflow Discovery & Analysis

• Facilitate discovery sessions and process mapping workshops with business stakeholders.
• Document current state workflows, pain points, decision points, handoffs, and dependencies.
• Identify opportunities to improve productivity, quality, customer experience, and operational performance.
• Analyze workflow performance metrics, volumes, cycle times, error rates, and business impact.

Future State Design

• Partner with business leaders to redesign workflows leveraging AI, Copilot, automation, and process improvements.
• Help define future state operating models and business processes.
• Identify opportunities to eliminate waste, reduce manual effort, and streamline operations.
• Facilitate prioritization discussions using established scoring frameworks.

Requirements & User Stories

• Translate business needs into detailed requirements and user stories.
• Define acceptance criteria and business outcomes.
• Partner with Product Owners and solution teams to ensure requirements are clearly understood.
• Maintain documentation throughout the transformation lifecycle.

Stakeholder Engagement

• Build strong relationships with business leaders, SMEs, and cross functional teams.
• Drive alignment between business objectives and technology solutions.
• Present findings, recommendations, and business cases to leadership audiences.
• Act as a trusted advisor throughout the transformation journey.

Measurement & Value Realization

• Establish baseline KPIs and success measures.
• Support development of business cases and ROI estimates.
• Track transformation outcomes and business impact.
• Partner with reporting and analytics teams to measure results and adoption.

Basic Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of Business Analyst, Process Improvement, Consulting, or Transformation experience.
• Experience facilitating workshops and gathering business requirements.
• Strong process mapping and business analysis skills.
• Experience working with senior business stakeholders and leadership teams.
• Excellent communication, presentation, and facilitation skills.
• Ability to translate complex business challenges into structured requirements and actionable plans.

Preferred Skills

• Experience with AI, Microsoft Copilot, automation, workflow transformation, or digital transformation initiatives.
• Experience with Agile methodologies and user story creation.
• Knowledge of process improvement frameworks such as Lean, Six Sigma, or Continuous Improvement.
• Experience using tools such as Visio, Miro, Power Platform, Jira, Azure DevOps, or related platforms.
• Healthcare, distribution, supply chain, finance, or shared services experience preferred.

Working Conditions

Working Conditions: In office requirement, we are Flex and Connect with 2 days a week in office We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $81,500 - $108,600

McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.