Senior Specialist, AI Transformation

McKesson; Mississauga; On-site; CAD 140,000 - 187,000; Full time

Benefits offered by this job

Flex in-office schedule (2 days/week)

Competitive compensation

Job summary

McKesson is pursuing AI-driven transformation across Revenue Cycle Management and Patient Journey. The Senior contributor will analyze processes, coordinate pilots, and provide data-driven recommendations to improve operations and patient experiences.

You will partner with clinical, operational, and technology teams to define requirements, measure outcomes, and support successful adoption while working a hybrid in-office schedule in Mississauga, Canada.

Qualifications

• 7+ years of experience in business analysis, technology consulting or healthcare ops.
• Bachelor's degree or equivalent professional experience.
• Experience leading cross-functional projects and pilots.
• Experience evaluating technology solutions and making data-driven recommendations.
• Strong stakeholder management and collaboration across business functions.

Responsibilities

• Lead business analysis to identify AI, automation and tech opportunities in RCM and/or Patient Journey.
• Analyze workflows and stakeholder needs to define measurable outcomes.
• Translate challenges into requirements, success metrics and KPIs.
• Develop business cases and support prioritization decisions.
• Evaluate solutions for fit, scalability and value.
• Coordinate pilots and proof-of-concept initiatives from planning to execution.
• Document and maintain requirements, processes and functional specs.
• Collaborate with clinical, operational, technology, analytics and vendor teams.
• Monitor pilots and implementation outcomes and advise on scaling.

Skills

Business analysis

Stakeholder management

Communication

Problem solving

Cross-functional collaboration

Data-driven recommendations

Education

Bachelor's degree or equivalent professional experience

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Join a team transforming oncology care through innovative AI and digital solutions. In this role, you will identify, evaluate, and support the implementation of emerging technologies that enhance clinical operations, patient experience, and business outcomes. As a senior individual contributor, you will partner with business and technical stakeholders to analyze processes, evaluate technology opportunities, coordinate pilots, and provide data-driven recommendations that support responsible AI adoption across healthcare operations.

What You'll Do

• Lead business and process analysis efforts to identify, assess, and support AI, automation, and emerging technology opportunities across Revenue Cycle Management (RCM) and/or Patient Journey domains.
• Analyze operational workflows, business processes, and stakeholder needs to identify improvement opportunities and define measurable business outcomes.
• Translate operational and business challenges into structured problem statements, business requirements, success metrics, KPIs, and value realization plans.
• Develop business cases and support prioritization decisions by evaluating expected benefits, operational impacts, risks, and implementation considerations.
• Evaluate AI, automation, and technology solutions for workflow fit, scalability, integration feasibility, operational readiness, and overall business value.
• Coordinate pilot programs and proof-of-concept initiatives from planning through execution, including timelines, stakeholder alignment, risks, testing activities, deliverables, and success criteria.
• Gather, document, validate, and maintain business requirements, process impacts, user needs, workflow documentation, and functional specifications to support solution implementation.
• Partner with clinical, operational, technology, analytics, and vendor teams to align objectives, facilitate cross-functional collaboration, and support successful solution delivery and adoption.
• Monitor pilot and implementation performance, track KPIs and business outcomes, analyze results, and develop recommendations for leadership regarding scaling, optimization, and future investment.
• Support change management and operational readiness activities by helping stakeholders understand new capabilities, workflow changes, and expected business impacts.
• Serve as a senior individual contributor who influences outcomes through analysis, coordination, stakeholder engagement, and subject matter expertise rather than direct program ownership or enterprise strategy leadership.
• Provide ongoing support for AI initiatives across RCM and/or Patient Journey functions to help ensure solutions deliver intended operational and business value.
• Apply healthcare operations knowledge, particularly within patient access, patient engagement, revenue cycle, and healthcare technology environments, to inform requirements, solution evaluation, and implementation planning.

Basic Requirements

• 7+ years of experience in business analysis, technology consulting, healthcare operations, digital transformation, innovation, or related fields.
• Bachelor's degree or equivalent professional experience.
• Experience leading or supporting cross-functional projects, pilots, or strategic initiatives.
• Demonstrated business and process analysis experience, including requirements gathering and workflow evaluation.
• Experience evaluating technology solutions and making data-driven recommendations.
• Strong stakeholder management and collaboration skills across multiple business functions.
• Proven problem-solving and critical-thinking capabilities in complex environments.
• Strong written and verbal communication skills with experience presenting recommendations to leadership.

Preferred Skills/Experience

• Experience with AI, generative AI, machine learning, automation, or other emerging technologies.
• Healthcare industry experience, particularly within oncology, provider operations, or healthcare technology.
• Experience conducting vendor evaluations, technology assessments, or proof-of-concept initiatives.
• Familiarity with EHR platforms, healthcare workflows, revenue cycle, or clinical operations.
• Knowledge of project management methodologies and pilot governance practices.
• Experience supporting digital transformation or innovation programs.
• Experience working with data analytics, performance metrics, and business case development.
• Ability to influence stakeholders and drive adoption without direct authority.

Working Conditions

• In office requirement, we are Flex and Connect with 2 days a week in office.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!