AI-Enabled Business Analyst: Operational Insights & Dashboards

McKesson’s Corporate; Mississauga; On-site; CAD 99,000 - 132,000; Full time

Benefits offered by this job

Total Rewards

Annual bonus opportunities

Long-term incentives

Job summary

McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation initiatives. You will translate operational needs into actionable requirements, data insights, reporting solutions, and process improvements.

The role partners with business and technology stakeholders to drive measurable outcomes, leveraging AI tools to accelerate insights and improve decision-making.

Qualifications

• 7+ years of experience in Business Analysis, IT Operations Analysis, or related fields.
• Experience gathering, documenting, and managing business, functional, and technical requirements.
• Experience with service reporting, operational metrics, KPI development, and requirements gathering.
• Experience analyzing service performance, operational data, incident trends, and SLA metrics to drive decisions.
• Strong stakeholder management, facilitation, communication, and documentation skills.

Responsibilities

• Partner with business, operational, and technology teams to gather, document, and prioritize requirements.
• Analyze service, operational, incident, and performance data to identify trends and improvements.
• Develop and maintain dashboards, KPI reporting, and governance deliverables.
• Translate complex business needs into functional requirements, user stories, and process flows.
• Facilitate workshops and requirements sessions with stakeholders.
• Use AI-enabled tools to analyze large datasets and accelerate reporting.
• Support incident reviews and root-cause analysis activities.
• Collaborate with cross-functional teams to ensure security, compliance, and architectural standards.

Skills

Business Analysis

Stakeholder management

Communication

Documentation

AI-enabled analytics

Education

Bachelor’s degree or equivalent

Tools

ITSM tools

Job description

McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation initiatives. You will translate operational needs into actionable requirements, data insights, reporting solutions, and process improvements.

The role partners with business and technology stakeholders to drive measurable outcomes, leveraging AI tools to accelerate insights and improve decision-making.