AI-Enabled Technical Program Manager, Hybrid Cloud

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC is seeking a Technical Program Manager to lead hybrid cloud initiatives, blending solid program management with Agile and AI-enabled delivery across multiple teams. You will partner with engineering, product, business, and finance to align priorities, manage risks, and drive intelligent automation in reporting and governance.

The role emphasizes scaling Agile practices (Scrum/Kanban/SAFe), Jira/Confluence-based tracking, and collaboration with stakeholders to ensure compliant, efficient

Qualifications

• Proven experience as a Technical Program Manager or Program Manager, ideally within a financial institution or another highly technical, regulated environment.
• Demonstrated ability to manage multiple concurrent, cross-functional programs with competing priorities and dependencies.
• Strong communication skills, with experience presenting to and influencing senior stakeholders across business and technology.
• Deep, applied knowledge of Agile frameworks - Scrum, Kanban, and SAFe - including experience implementing and scaling these across multiple teams.
• Hands-on experience with agile planning, flow management, continuous refinement, and continuous delivery/continuous integration practices.
• Required experience with Jira and Confluence for program tracking, planning, and documentation.
• Familiarity with metrics that support flow and delivery management (velocity, cycle time, throughput, flow efficiency).
• Solid working knowledge of cloud technologies and hybrid cloud architectures - AWS, Azure, and On-Premise infrastructure.
• Comfortable engaging in technical conversations with engineering teams on topics like infrastructure, migrations, platform services, and cloud cost/operations, without needing to be a hands-on engineer.
• Practical experience using AI tools (e.g., generative AI assistants) to improve personal or team productivity - reporting, documentation, synthesis, or workflow automation.
• A thoughtful, judgment-driven approach to applying AI: knowing where it adds real efficiency and repeatability, and where human oversight and expertise remain essential.
• Curiosity and a continuous-learning mindset toward emerging AI capabilities relevant to program and delivery management.
• Nice to have: familiarity with GitHub Copilot, Windsurf, and Visual Studio Code.
• Experience partnering effectively with stakeholders across engineering, product management, business, and finance functions.
• Ability to translate between technical and non-technical audiences, and to build trust across diverse stakeholder groups.
• Experience in a financial services, banking, or other highly regulated industry.
• Relevant certifications (PgMP, SAFe Agilist, ACSM, KMP, or equivalent).
• Familiarity with cloud governance, cost optimization, or FinOps practices.
• Experience building or piloting internal AI-enabled tooling or workflows for program/portfolio management.

Responsibilities

• Own end-to-end program management for hybrid cloud initiatives spanning AWS, Azure, and On-Premise environments - from intake and planning through execution, delivery, and closure.
• Apply Agile practices and methodologies (Scrum, Kanban, SAFe) across multiple teams to drive agile planning, flow management, continuous refinement, and continuous delivery/integration.
• Partner with engineering, product, business, and finance stakeholders to align priorities, manage dependencies, and communicate program status, risks, and trade-offs clearly and proactively.
• Identify, evaluate, and implement AI-enabled tools and workflows to improve the efficiency, consistency, and repeatability of program management practices (e.g., automated status reporting, AI-assisted risk/dependency identification, meeting synthesis, documentation generation).
• Establish and maintain program governance artifacts - roadmaps, RAID logs, dashboards, and executive-level reporting - with an eye toward automation and self-service where possible.
• Facilitate cross-team ceremonies (planning, syncs, retrospectives) that keep distributed technical teams aligned and unblocked.
• Drive continuous improvement of team delivery practices, coaching teams on Agile and DevOps principles (CI/CD, flow metrics, WIP management).
• Manage escalations and resolve cross-team conflicts, balancing technical constraints, business priorities, and regulatory/compliance requirements.
• Contribute to the maturity of the technical program management function itself - helping define what “AI-enabled program management” looks like as a practice within the organization.

Job description

RBC is seeking a Technical Program Manager to lead hybrid cloud initiatives, blending solid program management with Agile and AI-enabled delivery across multiple teams. You will partner with engineering, product, business, and finance to align priorities, manage risks, and drive intelligent automation in reporting and governance.

The role emphasizes scaling Agile practices (Scrum/Kanban/SAFe), Jira/Confluence-based tracking, and collaboration with stakeholders to ensure compliant, efficient