AI-Driven Service Designer for End-to-End Experiences

Service Design Jobs; Mississauga; On-site; CAD 170,000 - 241,000; Full time

Job summary

Citi in Mississauga is seeking a Service Designer to connect business strategy with user experiences across end-to-end services, including AI-enabled processes.

You will collaborate with UX, Product, Engineering, Operations and Business teams to map journeys, design artifacts, and governance, while considering risk and ethics in AI. This is an individual contributor role reporting to the Head of Service Design.

Qualifications

• Service design and design strategy are interdisciplinary practices and we welcome candidates with varied work experiences.
• Experience with AI capabilities and translating them into workflow opportunities (e.g., document extraction, automated decisioning).
• Orientation toward systems-thinking problem solving and ability to influence cross-functional teams.

Responsibilities

• Design leadership and vision: partner on cross-functional initiatives and governance.
• Apply service design tools and mindsets to improve end-to-end experiences.
• Advocate for service design methods within Design & UX and with stakeholders.

Skills

Service design

Design strategy

AI in service design

Cross-functional collaboration

Figma / FigJam

Education

Bachelor’s/University degree or equivalent experience

Master’s degree is nice-to-have

Tools

Figma Make

Claude

Gemini

Microsoft Office

Job description

Citi in Mississauga is seeking a Service Designer to connect business strategy with user experiences across end-to-end services, including AI-enabled processes.

You will collaborate with UX, Product, Engineering, Operations and Business teams to map journeys, design artifacts, and governance, while considering risk and ethics in AI. This is an individual contributor role reporting to the Head of Service Design.