AI-Driven UX Design Lead

SAP IT Business Systeme; Montreal; Hybrid; CAD 108,000 - 223,000; Full time

Job summary

SAP IT Business Systeme is seeking a Senior User Experience Design Specialist to lead AI-driven product design from discovery to delivery, with a focus on AI-enabled copilots, agents, and conversational interfaces. You will shape trust, transparency, and graceful failure within AI-assisted journeys.

You will own end-to-end design across customer journeys in a global, hybrid environment, collaborating with product and engineering to drive multi-fidelity prototypes and establish scalable UX

Qualifications

• Hands-on experience designing AI-enabled products — copilots, agents, or conversational interfaces.
• Deep expertise in interaction design, information architecture, and UX systems.
• Fluency with AI tools for ideation, prototyping, and validation, and the ability to help others adopt them.
• Strong discovery practice: choosing the right research method, synthesizing signals, and driving decisions with evidence.

Responsibilities

• Design AI-assisted workflows and agent-based experiences, defining patterns for trust, transparency, and graceful failure.
• Lead discovery and build multi-fidelity prototypes — including code-based and AI-generated — tested with customers.
• Define UX direction for features and flows through user flows, journey maps, and system diagrams.
• Ensure cohesive end-to-end journeys across pods, reducing fragmentation and duplication across the suite.
• Partner with Product and Engineering as a trio member, contributing to roadmaps and facilitating design workshops.
• Mentor designers and contribute to shared AI design patterns and UX standards across the organisation.

Skills

AI-enabled product design

Interaction design

AI tools fluency

Discovery research

Influence without authority

Degree not required

Job description

SAP IT Business Systeme is seeking a Senior User Experience Design Specialist to lead AI-driven product design from discovery to delivery, with a focus on AI-enabled copilots, agents, and conversational interfaces. You will shape trust, transparency, and graceful failure within AI-assisted journeys.

You will own end-to-end design across customer journeys in a global, hybrid environment, collaborating with product and engineering to drive multi-fidelity prototypes and establish scalable UX