Agricultural Parts Specialist & Inventory Expert

Reesink Canada; Alberta; On-site; CAD 45,000 - 65,000; Full time

Job summary

Prairie AG, a member of the Reesink Group, is seeking a Parts Technician to be the primary contact for walk-in and phone customers seeking parts and accessories for a wide range of agricultural equipment. You will ensure inventory accuracy, process orders, and support sales while assisting service and field operations.

The role requires strong product knowledge, a customer-first mindset, and the ability to thrive in a fast-paced, multi-line parts environment at our Alberta dealership.

Qualifications

• 3+ years of experience in heavy equipment, automotive, agricultural, industrial parts, or related field.
• Familiarity with parts catalogs, OEM reference systems, and cross-referencing tools.
• Computer proficiency for data entry, order processing, and inventory tracking; IntelliDealer experience is an asset.
• Strong communication and interpersonal skills with the ability to build rapport and deliver exceptional customer service.
• Close attention to detail and accuracy when identifying, handling, and recording parts.
• Organized and efficient, with proven ability to multitask in a fast-paced environment.
• Sales-oriented mindset, including suggestive selling and the ability to promote additional products and accessories.
• Basic warehousing knowledge, including shipping, receiving, picking, packing, and record keeping.
• Willingness to work overtime during peak seasons and adjust to changing priorities.

Responsibilities

• Provide friendly, respectful service to internal and external customers while maintaining a professional and positive attitude.
• Ensure customers receive accurate parts, supplies, and accessories in a timely manner.
• Promote additional parts, seasonal items, or accessories when appropriate.
• Participate in phone, email, and marketing campaigns to support parts sales growth.
• Achieve individual and department sales targets and metrics.
• Maintain accurate inventory records, including stock levels, part numbers, bin locations, and pricing.
• Receive, inspect, label, and organize incoming shipments following safe material-handling practices.
• Monitor stock levels and recommend reorder quantities to prevent shortages or delays.
• Support annual and cyclical physical inventory counts and promptly report discrepancies.
• Keep the parts warehouse and retail display area clean, organized, and free of hazards.
• Pick, pack, and ship parts orders using proper lifting and handling techniques to prevent injury.
• Record all sales and transactions using IntelliDealer and other company systems according to department guidelines.
• Track backorders, communicate ETA updates, and provide alternative sourcing options when available.
• Prepare accurate documentation for incoming and outgoing shipments, including labeling, storage, and safe transport requirements.
• Stay current on product lines, manufacturer bulletins, WHMIS information, and parts catalog updates.
• Attend required training sessions, vendor presentations, toolbox talks, and department meetings.
• Maintain familiarity with agricultural equipment models, attachments, hydraulics, and OEM cross-reference systems.

Skills

Strong communication & interpersonal

Customer service excellence

Sales-oriented mindset

Attention to detail

Multitasking in fast-paced environment

Warehousing basics

Tools

IntelliDealer

Cross-referencing tools

Job description

Prairie AG, a member of the Reesink Group, is seeking a Parts Technician to be the primary contact for walk-in and phone customers seeking parts and accessories for a wide range of agricultural equipment. You will ensure inventory accuracy, process orders, and support sales while assisting service and field operations.

The role requires strong product knowledge, a customer-first mindset, and the ability to thrive in a fast-paced, multi-line parts environment at our Alberta dealership.