Agile Product Owner II

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Defined benefit pension

Employee share plan

Wellbeing support

MomentMakers recognition

Job summary

Canadian Imperial Bank of Commerce in Toronto seeks a Director, Product Owner to set vision and priorities for the Payment Servicing Platform Release squad, translating business needs into epics and user stories while balancing risk and value.

You will collaborate with business, technology, operations, and control partners, manage dependencies, and guide release planning in a hybrid work model with 1-3 days on-site weekly.

Qualifications

• Experience in product ownership and delivery leadership.
• Ability to manage complex priorities in fast-paced, matrixed organizations.
• Knowledge of day-to-day banking products, money movement, cards, payments, APIs, or cloud concepts.

Responsibilities

• Set product direction - Define and champion the vision, roadmap, and priorities for the PSP Release squad, ensuring alignment with card servicing goals, business strategy, and technology direction.
• Drive backlog and release delivery - Build, prioritize, and manage the squad backlog by translating servicing needs into epics, features, user stories, and acceptance criteria.
• Lead release planning and make informed trade-off decisions related to scope, sequencing, timing, and dependencies.
• Lead through partnership and influence - Collaborate with Crew Leads, Crew Tech Leads, Chapter Leads, Agility Coaches, squad members, peer Product Owners, and key business partners to deliver outcomes across the full development lifecycle.
• Manage risk and operational readiness - Incorporate governance, controls, production readiness, and operational resilience into planning and delivery.
• Proactively assess release impacts, monitor implementation outcomes, and partner with support teams to strengthen performance over time.
• Navigate complexity across teams - Build strong relationships across squads, crews, business units, and external partners where needed to resolve risks, issues, and dependencies, and communicate priorities, delivery status, and outcomes clearly to stakeholders and leadership.

Skills

Agile Methodology

Analytical Thinking

Backlog Management

Communication

Data-Driven Decision Making

Domain Knowledge

Go-to-Market Strategies

Influencing Without Authority

Mentorship

Negotiation

Problem Solving

Product Portfolio Strategy

Product Roadmap Development

Risk Management

Sprint Planning

Stakeholder Management

User Story Mapping

Education

Bachelor's degree in Business, Computer Science, or related field

Job description

What you'll be doing

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com.

The Client Journeys, Value-Add and Modernization team helps shape and deliver servicing experiences that are reliable, scalable, and aligned with our clients' needs; in addition to managing and modernizing a number of payment processing platforms. As a Director, Product Owner, you'll set the vision, goals, and priorities for the Payment Servicing Platform (PSP) Release squad, ensuring your roadmap supports card servicing objectives and broader business and technology strategies. You'll manage a complex backlog, translate business needs into clear delivery priorities, and guide release planning to maximize value while balancing risk, feasibility, and client impact. Working closely with business, technology, operations, and control partners, you'll resolve dependencies, align stakeholders, and support high-quality production releases. You'll also help strengthen squad practices and delivery effectiveness through continuous improvement, operational readiness, and a focus on resilient outcomes. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Set product direction - Define and champion the vision, roadmap, and priorities for the PSP Release squad, ensuring alignment with card servicing goals, business strategy, and technology direction.

Drive backlog and release delivery - Build, prioritize, and manage the squad backlog by translating servicing needs into epics, features, user stories, and acceptance criteria.

Lead release planning and make informed trade-off decisions related to scope, sequencing, timing, and dependencies.

Lead through partnership and influence - Collaborate with Crew Leads, Crew Tech Leads, Chapter Leads, Agility Coaches, squad members, peer Product Owners, and key business partners to deliver outcomes across the full development lifecycle.

Manage risk and operational readiness - Incorporate governance, controls, production readiness, and operational resilience into planning and delivery.

Proactively assess release impacts, monitor implementation outcomes, and partner with support teams to strengthen performance over time.

Navigate complexity across teams - Build strong relationships across squads, crews, business units, and external partners where needed to resolve risks, issues, and dependencies, and communicate priorities, delivery status, and outcomes clearly to stakeholders and leadership.

Who you are

You can demonstrate experience in product ownership and delivery leadership. You have experience in a product ownership, delivery leadership, or comparable business and technology role within an agile environment. You know how to manage complex priorities and guide delivery in fast-paced, matrixed organizations. You give meaning to data. You enjoy investigating complex problems and making sense of information. You use sound judgment to balance business value, delivery feasibility, risk considerations, and operational impact. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by building credibility, communicating clearly, and working effectively across business, technology, operations, and control partners. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You collaborate effectively with developers, quality assurance professionals, business specialists, and stakeholders to deliver strong client and servicing outcomes. You can demonstrate experience in backlog management, agile delivery, release planning, stakeholder management, risk and dependency management, and delivery across the full development lifecycle. It’s an asset if you have knowledge of day-to-day banking products, money movement, cards, payments, servicing operations, architecture, data flows, application programming interfaces (APIs), integrations, environments, or cloud concepts. You have a degree/diploma in Business, Computer Science, or a related field.

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. #LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: Toronto-81 Bay, 25th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills: Agile Methodology, Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Go-to-Market Strategies, Influencing Without Authority, Mentorship, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.