Manager, Business Management (Client and Employee Experience)

CIBC; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Pension plan

Employee share plan

Wellbeing support

MomentMakers recognition

Job summary

CIBC is seeking a Manager, Business Management to support the Client and Employee Experience team with compliance, reporting, and business initiatives across Commercial Banking.

The role involves day-to-day monitoring, data validation, and collaboration with partners to meet enterprise objectives. It offers a hybrid work arrangement and opportunities to influence national initiatives.

Qualifications

• Degree or diploma in business, finance, commerce, or a related field.
• Experience in business management, compliance, project coordination, or reporting in banking/financial services.
• Experience supporting Commercial Banking or financial crime compliance is a plus.
• Strong data interpretation and clear written communication.

Responsibilities

• Compliance oversight via daily monitoring, monthly reporting and issue tracking.
• Partner with frontline teams and connect to appropriate stakeholders.
• Maintain and update procedures and controls aligned with standards.
• Coordinate projects and track deliverables across teams.
• Prepare reporting and analyses to support business decisions.

Skills

Analytical Thinking

Client Service

Communication

Teamwork

Detail-Oriented

Process Improvements

Relationship Management

Education

Degree/Diploma in business, finance, commerce or related field

Tools

Microsoft Excel

SharePoint

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Commercial Banking is focused on partnering with Canada’s leading organizations through industry expertise, innovative thinking, and strategic solutions that help clients create, protect, and realize stakeholder value. As a Manager, Business Management, you’ll support the Client and Employee Experience team by managing core compliance activities, reporting processes, and business initiatives that impact clients and employees across Commercial Banking. You’ll oversee day-to-day monitoring and reporting activities, maintain key procedures and controls, and work with partners across the business to address inquiries and resolve outstanding items. You’ll also support larger initiatives and special projects, helping move priorities forward in alignment with business objectives. This is a strong opportunity for someone who enjoys combining operational discipline, stakeholder coordination, and continuous improvement in a national role.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Compliance oversight - Manage day-to-day compliance monitoring activities, including monthly reporting, data validation, and tracking issues until its resolution.
• Business partnership - Act as a key point of contact for frontline inquiries, assess requests, and connect partners to the right teams to support timely and effective outcomes.
• Procedure management - Maintain and update business procedures and controls to ensure they remain current, clear, and aligned with enterprise standards.
• Project coordination - Support business management and compliance-related initiatives by coordinating activities, tracking deliverables, and helping teams stay aligned on priorities and timelines.
• Reporting and analysis - Partner with internal teams to gather information, prepare reporting, and support assessments that inform sound business decisions.

Who You Are

• You have a degree/diploma in business, finance, commerce, or a related field.
• You can demonstrate experience in business management, compliance, project coordination, or reporting within banking or financial services. It’s an asset if you have experience supporting Commercial Banking or financial crime compliance activities.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You’re motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• You can demonstrate experience in Microsoft Excel, SharePoint, and written communications. It’s an asset if you have experience preparing presentations, business updates, or process documentation for diverse stakeholders.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork