Director, Creditor Insurance Product

CIBC; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is seeking a Director, Creditor Insurance Product Management in Toronto to lead strategy, development, and ongoing management of creditor insurance across mortgages, loans, lines of credit, and credit cards. You will own the end-to-end client experience, including product design, pricing, processes, frontline enablement, and performance monitoring to drive client value and business results.

You will stay closely connected to market trends, regulatory changes, and translate insights into

Qualifications

• Experience in product management within banking or financial services.
• Strong knowledge of creditor insurance products and regulatory considerations.
• Strategic thinker with ability to balance client value, profitability and feasibility.
• Collaborative influencer capable of engaging senior leaders and cross-functional teams.
• Experience leading and developing teams and driving accountable performance.

Responsibilities

• Develop annual product plans for creditor insurance to optimize profitability and client satisfaction.
• Lead end-to-end product management including pricing, performance metrics, and frontline training.
• Ensure regulatory compliance and manage risk across products.
• Lead cross-functional projects with timelines, budgets, and benefits realization.
• Build and maintain partnerships with internal teams and external providers.

Skills

Product management

Banking industry

Creditor insurance

Strategic thinking

Stakeholder influence

People leadership

Cross-functional collaboration

Regulatory awareness

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Personal Banking and Insurance team is focused on creating product experiences that protect clients and support the bank’s lending and card businesses. As a Director, Creditor Insurance Product Management, you’ll lead the strategy, development, and ongoing management of creditor insurance products across mortgages, loans, lines of credit, and credit cards. You’ll manage the end-to-end client experience, including product design, pricing, processes, frontline enablement, and performance monitoring to ensure our offerings deliver meaningful client value and strong business results. You’ll stay closely connected to market trends, the competitive landscape, and changes in the legal and regulatory environment, and translate those insights into product enhancements and business priorities. You’ll also lead product-related initiatives from planning through implementation, while partnering across lending, cards, operations, technology, legal, compliance, finance, and external insurance providers. In addition, you’ll provide people leadership to a small team and help create a high-performing, accountable, and inclusive environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Product strategy and planning - Develop annual product plans for creditor insurance products that optimize profitability, efficiency, and client satisfaction. Monitor market activity, competitor offerings, and product trends to inform recommendations and future product direction.

• Product management - Lead the end-to-end management of creditor insurance products, including pricing, performance metrics, process enhancements, and frontline training considerations. Ensure products continue to meet client protection needs and remain aligned to the underlying credit products they support.

• Regulatory and risk oversight - Maintain a strong understanding of banking and insurance regulatory requirements, internal risk policies, and compliance expectations. Monitor legal and regulatory developments and lead changes needed to keep products compliant and reduce reputational risk.

• Project delivery - Lead product-led initiatives of varying size and complexity, managing scope, timelines, budgets, and benefits realization. Coordinate cross-functional partners and support effective change management for impacted teams.

• Relationship management - Build strong partnerships with internal stakeholders including lending product teams, card product teams, retail operations, technology, legal, compliance, and finance, as well as external insurance providers. Influence senior stakeholders and executive partners to align on priorities, decisions, and delivery plans.

• People leadership - Lead, coach, and support a small team by setting clear context, managing performance, removing barriers, and fostering an environment where people can do their best work. Hire and develop talent while ensuring policies, standards, and controls are applied fairly and consistently.

Who you are

• You’re an experienced product leader. You bring deep experience in product management, ideally within banking, insurance, or a closely related financial services environment. You know how to balance client value, commercial outcomes, and operational feasibility.

• You know creditor insurance and the regulatory landscape. You have strong knowledge of creditor insurance products, banking and insurance frameworks, and the risk and compliance considerations that shape product decisions. You’re comfortable translating regulatory and legal changes into action.

• You’re a strategic thinker with strong business judgment. You can assess market dynamics, product performance, and business opportunities to make informed recommendations. You’re confident working with financial metrics, profitability considerations, and benefit realization.

• You’re a collaborative influencer. You build credibility quickly and work effectively with senior leaders, cross-functional partners, and external providers. You communicate clearly, both verbally and in writing, and can influence decisions even when you don’t have direct authority.

• You’re a people leader. You have experience leading and developing high-performing teams, setting clear expectations, and creating an inclusive and accountable team environment. You know how to connect individual goals to broader business priorities.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Environments, Analytical Thinking, Change Management, Competitive Positioning, Credit Insurance, Product Development, Product Management, Product Positioning