Agent(e) Service Client / Customer Service Agent

21 TSI; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

Une entreprise dynamique basée à Montréal recherche un(e) Agent(e) Service Client pour rejoindre son équipe. Ce rôle clé assiste les clients dans des questions liées à des équipements de gym et paddleboards, tout en favorisant la satisfaction client. Vous intégrerez une culture collaborative où le travail d'équipe et la motivation personnelle sont valorisés. Un environnement de travail sympathique et stimulant, avec divers avantages, vous attend.

Benefits

Assurance santé et dentaire

Accès aux soins virtuels TELUS Health

Massages au bureau tous les quinze jours

Réductions sur les produits de l'entreprise

Événements de team building

Qualifications

• Expérience précédente en service client souhaitée.
• Bilingue français et anglais requis.
• Connaissance de l'équipement de gym/paddle y est un atout.

Responsibilities

• Gérer les demandes des clients par téléphone, chat et courriel.
• Identifier les besoins des clients et fournir des recommandations.
• Assurer la satisfaction des clients par un service de qualité.

Skills

Compétences en communication écrite et verbale

Capacité à établir des relations

Attitude positive

Écoute active

Priorisation et multitâche

Esprit d'équipe

Education

Diplôme d'études secondaires (DES)

Autre diplôme pertinent

Job description

Agent(e) Service Client / Customer Service Agent

Join to apply for the Agent(e) Service Client / Customer Service Agent role at 21 TSI

Agent(e) Service Client / Customer Service Agent

Join to apply for the Agent(e) Service Client / Customer Service Agent role at 21 TSI

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Qualifications

Avantages

—

We are seeking a Customer Service Agent

to join our team at 21 TSI, a holding company operating direct-to-consumer e-commerce stores out of our office in Montreal, Canada. We own 4 successful brands (Maddle, Montreal Weights, Ascend & Nordik Recovery) and have fulfilled over 100 000 orders in Canada in the last 3 years alone. We are currently looking for bright talents to help fuel our growth and scale our brands (and our future ones) across North America and the rest of the world.

Reporting to the Customer Service Manager, the

Customer Service Agent will play a key role in our company by assisting customers when they are facing issues with their gym equipment, cold plunge and paddleboards.

Responsibilities

• Handle customer inquiries via phone, live chat and emails
• Identify clients' needs and provide best recommendations accordingly
• Provide information about the products and services
• Document and update customer records based on interactions
• Troubleshoot and resolve product issues and concerns
• Manage customer complaints and ensure follow-up
• Ensure clientele's satisfaction through quality customer service in all phases (pre and post-purchase)

Qualifications

• Excellent written and verbal communication skills in French and in English
• High School Diploma (DES) and / or any other relevant diploma for this position
• Previous experience in customer service
• Ability to build rapport with clients, positive attitude and good listening skills
• Ability to prioritize, multitask and manage time
• Great team spirit, resourcefulness and autonomy
• Knowledge of gym equipment/paddle boarding is an asset
• Experience is Sales in an asset
• Health and Dental Insurance: Available after three months of employment for full-time employees.
• Access to TELUS Health virtual care
• Enjoy massages at the office every two weeks
• Product Discounts: Access discounted company products for personal use or to share with friends and family.
• Team Building: Participate in staff parties and engaging activities to foster camaraderie.

Join our team at 21 TSI, and embark on an exciting journey where your skills can shine, all while enjoying the benefits of a vibrant and supportive work environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Sporting Goods Manufacturing

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