Bilingual Customer Service Agent

Dye & Durham Corporation; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in software solutions is seeking a Bilingual Customer Service Agent to support their Financial Solutions team. The role involves managing client queries and ensuring optimal service delivery while fostering relationships with clients including lawyers and financial institutions. Strong bilingual communication skills in English and French, alongside a background in customer service, are essential for success in this fast-paced environment.

Benefits

Competitive salaries

Healthcare and pension

Discounts and wellness programs

Paid days off for volunteering

Employee growth through training

Qualifications

• Experience in customer service or clerical roles; call center experience is a plus.
• Ability to adapt to changing priorities.
• Must be able to work shifts on a rotating schedule.

Responsibilities

• Assist with profile management and handling customer queries.
• Manage inbound and outbound calls.
• Provide technical support on all products and services.

Skills

Bilingual in English and French

Excellent customer service

Interpersonal skills

Problem-solving skills

Strong analytical skills

Job description

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Description

We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will utilize your communication skills and initiative to support our Financial Solutions software products.

You will work in a fast-paced environment, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions, using our services: Unity Lender Centre, Tax Pay, and Bill Pay.

Key Responsibilities

• Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns with professionalism.
• Handle customer queries, ensuring accurate recording on our IT systems.
• Liaise with other departments to resolve queries within SLAs.
• Provide advice and technical support on all products and services.
• Own the resolution of client escalations through proactive query management.
• Manage inbound and outbound calls.

Skills, Knowledge & Expertise

• Bilingual in English and French
• Experience in customer service or clerical roles; call center experience is a plus.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to adapt to changing priorities.
• Strong analytical skills with critical thinking ability.
• Ability to work independently in a fast-paced environment.
• Must be able to work shifts on a rotating schedule.

Job Benefits

We offer competitive salaries, healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering. We focus on employee growth through training and development.

Our Values

• We ask how tomorrow can be better than today.
• We are passionate about solving customer challenges.
• Our ideas break boundaries.
• We value diverse perspectives and dialogue.
• We take ownership and celebrate success together.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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