Agent du Service Client e-Commerce / eCommerce Customer Support Agent

Wolseley Canada Inc.; Laval; Remote; CAD 77,000 - 90,000; Full time

Benefits offered by this job

Monday-Friday 8:30AM-4:30PM

Hybrid 1-2 days after training

Competitive Salary based on experience

3 weeks vacation

Casual Working Environment

Company events

Close team

Job summary

Randstad Canada in Laval, Quebec is seeking a talented E-Commerce Manager to lead and scale our digital commerce across Wayfair, Amazon, Walmart Marketplace and other channels across North America. You will drive revenue growth, optimize marketplace listings and digital marketing campaigns, and work with cross-functional teams to deliver a seamless customer experience.

Join a results-driven environment that values strategic thinking, data-driven decisions, and collaboration.

Qualifications

• 5+ years of experience in e-commerce, digital marketing, or online retail.
• Proven success managing ecommerce websites.
• Experience managing Walmart Marketplace and advertising through Walmart Connect.
• Proven track record managing Google Ads, Meta Ads, Amazon Advertising, and other paid digital media campaigns.
• Strong proficiency in Google Analytics (GA4) and data-driven decision making.
• Excellent project management, organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in the furniture/home goods industries.
• Knowledge of SEO and marketing automation tools.

Responsibilities

• Develop and execute e-commerce growth strategies across major marketplaces.
• Improve conversion rates, AOV, and CLV; optimize product content and pricing.
• Manage Amazon Vendor Central and Seller Central listings and performance.
• Oversee Walmart Marketplace campaigns and Walmart Connect.
• Plan and manage paid campaigns across Google Ads, Meta Ads, and other platforms.
• Monitor KPIs and report insights with actionable recommendations.
• Collaborate with sales, marketing, operations, and creative teams.

Skills

E-commerce management

Digital marketing

Google Ads

Meta Ads

Amazon Advertising

Walmart Connect

Analytics GA4

SEO/Content marketing

Strategic planning

Communication

Tools

GA4

Walmart Connect

Amazon Advertising Console

Job description

We are seeking a results-driven E-Commerce Manager to lead and scale our digital commerce business across multiple online sales channels, including Wayfair, Amazon, Walmart Marketplace, and other digital platforms. As an established, family-owned business and industry leader in high-quality bedroom essentials, adjustable bed bases, upholstered beds, and home furniture components, we are looking to significantly expand and elevate our e-commerce presence across North America.

CA$56.01–CA$65.35 hourly

Full-time

Permanent

Remote

Advantages

• Monday-Friday 8:30AM-4:30PM
• Option to work hybrid 1-2 days (after training period)
• Competitive Salary (based on experience)
• 3 weeks vacation
• Casual Working Environment
• Company events
• Close team

Responsibilities

• E-Commerce Growth
• Develop and execute the overall e-commerce growth strategy across Wayfair, Amazon, Walmart Marketplace, and other online marketplaces.
• Drive revenue growth by improving conversion rates, average order value (AOV), and customer lifetime value. Optimize product assortment, pricing, promotions, bundles, and digital merchandising across our bedroom furniture and component product lines. Identify new growth opportunities and implement strategies to accelerate online sales across Canada and international markets.
• Marketplace Management Manage and optimize Amazon (Vendor Central and Seller Central), including product listings, inventory, merchandising, promotions and performance reporting.
• Manage Walmart Marketplace and develop targeted advertising campaigns through Walmart Connect to increase visibility and sales.
• Optimize marketplace listings, product content, SEO, and rich media to improve organic rankings and conversion. Monitor marketplace performance and identify strategic opportunities for expansion.
• Identify new growth opportunities and implement strategies to accelerate online sales across Canada and international markets.
• Marketplace Management
• Manage and optimize Amazon (Vendor Central and Seller Central), including product listings, inventory, merchandising, promotions and performance reporting.
• Manage Walmart Marketplace and develop targeted advertising campaigns through Walmart Connect to increase visibility and sales.
• Optimize marketplace listings, product content, SEO, and rich media to improve organic rankings and conversion.
• Monitor marketplace performance and identify strategic opportunities for expansion
• Digital Marketing
• Plan, launch, optimize, and manage paid advertising campaigns across Google Ads, Meta Ads, Walmart Connect, Amazon Advertising, and other digital platforms.
• Maximize return on ad spend (ROAS) while optimizing customer acquisition costs (CAC).
• Build annual digital marketing calendars and coordinate promotional campaigns, collection launches, and seasonal initiatives.
• Grow brand awareness through SEO, content marketing, influencer partnerships, and digital marketing campaigns.
• Improve website conversion rates through visual merchandising, landing page optimization, user experience (UX), and customer journey analysis.
• Monitor website health, troubleshoot issues, coordinate with developers, and continuously improve site speed and usability.
• Analytics & Performance
• Analyze website and campaign performance using Google Analytics (GA4) and other reporting tools.
• Monitor key e-commerce KPIs and provide regular reporting with actionable recommendations to leadership.
• Utilize data to optimize advertising performance, conversion rates, customer acquisition, and customer retention.
• Partner with sales, marketing, operations, creative, and fulfillment teams to execute campaigns and support product launches.
• Work closely with internal and external stakeholders to ensure consistent brand messaging and a seamless customer experience across all channels.

Qualifications

• Preferred Qualifications
• Required Qualifications 5+ years of experience in e-commerce, digital marketing, or online retail. Proven success managing ecommerce websites
• Experience managing Walmart Marketplace and advertising through Walmart Connect. Proven track record managing Google Ads, Meta Ads, Amazon Advertising, and other paid digital media campaigns.
• Strong proficiency in Google Analytics (GA4), reporting, and performance analysis. Strong analytical mindset with the ability to translate data into actionable business strategies.
• Excellent project management, organizational, and communication skills. Self-motivated with the ability to manage multiple priorities in a fast-paced environment.
• Experience in the furniture, home furnishings, bedroom essentials, mattress/bedding, retail, or consumer goods industries..
• Knowledge of SEO, email marketing platforms, and marketing automation tools.
• Experience managing digital advertising budgets efficiently and delivering strong results.
• Familiarity with AI-powered marketing tools and automation platforms.
• Key Performance Indicators (KPIs)
• Increase annual online sales by 20–30%.
• Improve Shopify website conversion rates.
• Increase average order value (AOV).
• Improve return on ad spend (ROAS).
• Reduce customer acquisition cost (CAC).
• Grow Walmart Marketplace and Amazon revenue.
• Increase organic website traffic through targeted SEO.
• Grow email subscriber base and improve customer retention.
• Increase repeat purchase rate.
• English spoken and written
• English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis

Summary

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.