Agent-conseil ou agente-conseil, Expérience membre et client-FR

Desjardins; Papineauville; On-site; CAD 40,000 - 55,000; Full time

Job summary

Un acteur majeur du secteur financier cherche à recruter un Agent-conseil pour améliorer l'expérience des membres et clients. Vous jouerez un rôle clé dans le conseil et l'assistance, tout en promouvant des solutions numériques. Ce poste exige de bonnes compétences relationnelles et un intérêt pour le secteur financier. Une formation sur mesure sera fournie.

Benefits

Salaire compétitif et prime annuelle

Quatre semaines de vacances flexibles dès la première année

Plan de pension à prestations déterminées

Assurance groupe incluant des services de télémédecine

Remboursement des dépenses en santé et télétravail

Qualifications

• Ouvert à tous les niveaux d'éducation.
• Formation adaptée pour chaque candidat.
• Passion pour le secteur financier souhaitée.

Responsibilities

• Assistance aux membres pour leurs opérations bancaires.
• Promotion des produits et services de Desjardins.
• Gestion des situations de fraude ou d'irrégularité.

Skills

Conseil client

Relations interpersonnelles

Compétences en numérique

Job description

Agent-conseil ou agente-conseil, Expérience membre et client-FR

Join to apply for the Agent-conseil ou agente-conseil, Expérience membre et client-FR role at Desjardins.

Several opportunities are currently available in the Outaouais region.

As an agent(e)-conseil, expérience membre et client, you will enhance the experience of members and clients by advising them on their banking transactions and promoting Desjardins products and services. You will also serve as an ambassador for digital solutions, helping members use technological tools safely. Specifically, you will be responsible for:

• Assisting members and clients with their operations and transactions, while informing them about existing applications and technological tools to increase their autonomy.
• Contributing to business development and maintaining client relationships through service delivery and activities.
• Supporting members and clients who have experienced fraud or irregularities and directing them to designated partners.

What we offer:

• Competitive salary and annual bonus.
• Four flexible weeks of vacation from the first year.
• A defined benefit pension plan providing a predictable and stable income during retirement.
• Group insurance plan including telemedicine services.
• Reimbursement for health, wellness, and telework equipment expenses.

What you will bring to the role:

Regardless of your background or academic training, if you've always wanted to work in the financial field, send us your application. Our recruiters will contact you to identify the best opportunity matching your career aspirations. You will receive tailored training to build a career that matches your skills, ambitions, and education level.

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At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming everyone, considering and valuing people for who they are, enriching ourselves with their differences and uniqueness, and providing a work environment where they feel valued. Discrimination, in any form, is zero tolerance for us! We believe it is important for our teams to reflect the diversity of our members, clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be provided at any stage of the recruitment process upon request.

Job Family: Customer and Member Services - Sales (GF)