After-Sales Service Coordinator

NexWav; Longueuil; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Group insurance

Group RRSP

Pension plan

Job summary

NexWav is seeking an After-Sales Service Coordinator for the South Shore of Montreal, Quebec. The role focuses on coordinating after-sales service post-delivery and acting as the central link between clients, technicians, internal teams, and partners to plan, document, and close interventions.

The ideal candidate brings at least 5 years of experience in after-sales service or work coordination within residential construction, is fluent in French and English, and excels in organizing,

Qualifications

• Minimum of 5 years of relevant experience in after-sales service and/or work coordination in residential construction.
• Master both French and English, orally and in writing.
• Proficient with Microsoft Office and internal file management systems.
• Demonstrates ability to analyze, organize priorities, and meet deadlines with a solution-oriented approach.
• Autonomy, rigor, and proactivity in managing multiple files and stakeholders.

Responsibilities

• Receive and analyze after-sales service requests (warranties, corrections) to qualify the need and prioritize actions.
• Conduct visual inspections of homes in the factory and interpret photos, reports, and lists of corrections to establish the required work.
• Document files rigorously and ensure traceability in the internal system.
• Plan and coordinate service visits by optimizing labor, materials, and grouping of work to reduce travel.
• Prepare work orders and ensure close follow-up of interventions with technicians and clients until completion.
• Participate in departmental purchases and develop operational contacts with suppliers and service partners to support execution.
• Identify recurring issues and contribute to non-compliance reports to improve quality and prevent recurrence.

Skills

Bilingual: French & English

Client relationship management

Negotiation

Analytical thinking

Prioritization

Tools

Microsoft Office

Internal file management system

Job description

Construction | Infrastructure, projects and operations | 100% on-site | Permanent - Full-time

Lead the after-sales service and warranties.

Key Information

• Job Title: After-Sales Service Coordinator
• Location: South Shore of Montreal, Quebec, Canada
• Job Type: Permanent - Full-time
• Work Mode: On-site
• Salary: $70,000 to $85,000 depending on experience

Join a growing Quebec organization in the residential construction sector and take charge of coordinating after-sales service post-delivery. You will be the central point between clients, technicians, internal teams, and partners to transform sometimes sensitive requests into planned, documented, and rigorously closed interventions.

Responsibilities — deliver a strong customer experience after delivery

• Receive and analyze after-sales service requests (warranties, corrections) to qualify the need and prioritize actions.
• Conduct visual inspections of homes in the factory and interpret photos, reports, and lists of corrections to establish the required work.
• Document files rigorously (work, warranties, contracts, procedures, timelines) and ensure traceability in the internal system.
• Plan and coordinate service visits by optimizing labor, materials, and grouping of work to reduce travel.
• Prepare work orders and ensure close follow-up of interventions with technicians and clients until complete closure of files.
• Participate in departmental purchases and develop operational contacts with suppliers and service partners to support execution.
• Identify recurring issues and contribute to non-compliance reports to improve quality and prevent the recurrence of issues.

Profile sought — essential requirements and collaboration style

• Have a minimum of 5 years of relevant experience in after-sales service and/or work coordination and client file management, in a residential construction context.
• Master both French and English, orally and in writing, to communicate with clients and partners.
• Use Microsoft Office with ease and work effectively in an internal file management system.
• Demonstrate a marked ability to analyze, organize priorities, and negotiate as needed, while keeping an eye on deadlines.
• Adopt a solution-oriented approach, with listening, empathy, and a sense of customer service in sometimes delicate situations.
• Show autonomy, rigor, and proactivity in a role that requires managing multiple files and stakeholders simultaneously.

Conditions — what the organization offers

• Salary of $70,000 to $85,000 depending on experience.
• Daytime schedule, Monday to Friday, 40 hours per week.
• Access to group insurance, group RRSP, and a pension plan.

Assets — useful for accelerating your impact

• Reading plans and having direct experience in construction.

If you enjoy coordinating, clarifying, and advancing files to their complete closure, this role will allow you to have a concrete impact on the customer experience, on a daily basis.

All applications will be treated confidentially.

Only selected candidates will be contacted.