Admissions Specialist

Socket.dev; Toronto; Hybrid; CAD 66,000 - 83,000; Full time

Job summary

CPA Ontario is seeking an Admissions Specialist to process complex international admissions applications, assess eligibility, and build cases for the Admission and Registration Committee. You will serve as the subject matter expert for Salesforce testing and support regulatory changes and external stakeholder webinars.

The role requires 2–3 years of relevant experience, strong written and verbal communication, and proficiency in Salesforce and MS Office.

Qualifications

• Minimum two to three years of related professional work experience in a regulatory or academic body.
• Post-secondary education is preferred.
• Experience assessing applications against defined eligibility criteria with discretion.
• Strong written and verbal communication with senior leaders and the public on sensitive matters.
• Experience with Salesforce or a comparable case management system, plus proficiency in Microsoft Office Suite.

Responsibilities

• Process and review complex international admissions applications, eligibility requirements and related matters, applying a high degree of accuracy, confidentiality and discretion.
• Act as the primary escalation point for appeals, build admissions cases for the Admission and Registration Committee, and monitor and report on service standards set by the provincial government.
• Support the ongoing work of the Admissions team, including assisting the Registrar with legal matters, reviewing and drafting changes to admissions regulations, and delivering webinars for external stakeholders.
• Perform Salesforce testing for the admissions process, completing test cases and signing off on upgrades and changes.

Skills

Salesforce testing

Microsoft Office

Communication skills

Analytical thinking

Judgement

Education

Post-secondary education preferred

Tools

Salesforce

Job description

About This Opportunity:

As Admissions Specialist, you will process and review CPA Ontario's most complex international admissions applications, assessing eligibility with the accuracy, confidentiality and discretion those files demand. You are the primary escalation point for appeals, you build the admissions cases that go to the Admission and Registration Committee, and you monitor and report on the service standards set by the provincial government. Working out of the Registrar's Office, you will also act as the subject matter expert for Salesforce testing on the admissions process and support the Registrar on regulatory changes, legal matters and stakeholder webinars. This is an opportunity for someone who wants their judgement to carry weight, in a role where a single decision can determine whether a qualified professional joins the profession in Ontario.

What You’ll Be Doing:

• Process and review complex international admissions applications, eligibility requirements and related matters, applying a high degree of accuracy, confidentiality and discretion.
• Act as the primary escalation point for appeals, build admissions cases for the Admission and Registration Committee, and monitor and report on the service level standards set by the provincial government.
• Support the ongoing work of the Admissions team, which ranges from assisting the Registrar with legal matters, to reviewing and drafting changes to admissions regulations presented to the executive team, to delivering webinars for external stakeholders.
• Perform Salesforce testing for the admissions process, completing test cases and signing off on the functionality of upgrades and changes.

To Be Successful You Need:

• A minimum of two to three years of related professional work experience, preferably within a professional, academic, membership or regulatory body.
• Post-secondary education is preferred.
• Experience assessing applications, credentials or submissions against defined eligibility criteria, with the accuracy and discretion required to handle confidential files.
• Sound judgement and analytical skill, with the ability to build a clear and defensible case for a decision-making body and to work within defined service standards and reporting requirements.
• Experience with Salesforce or a comparable case management system, including participation in user acceptance testing, along with proficiency in the Microsoft Office Suite.
• Excellent written and verbal communication skills, with the confidence to work with senior leaders, applicants, members and the public on sensitive matters.

Salary Range

• The starting annual salary range for this position is between $66,300 - $82,900 per annum, based on your qualifications, experience, and internal parity. Exceptions may be considered with further review.

Why Join CPA Ontario?

• We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.
• We are committed to inclusion as a core part of how we operate, not as an afterthought.
• We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We are intentional about that: the work we do benefits from being together. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start.
• We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
• We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have.

We appreciate your interest in CPA Ontario and this position

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, fair and run by humans. All suitable applications are reviewed by someone on our Recruitment team, and if your qualifications and experience meet the requirements of this role, we’ll be in touch. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email [e-mail] Accommodation Required in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.