Admissions Processing Specialist

SFU group; Burnaby; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

An additional 14% pay in lieu of benefi

After 4 consecutive months, pay in lie

Hybrid-work program for eligible roles

Job summary

Simon Fraser University is seeking a Program Assistant in Undergraduate Admissions to determine academic documentation and language proficiency requirements for each applicant. You will manage submissions, classify applications, and ensure timely review while guiding applicants and staff through admission policies.

The role serves as a primary contact for prospective students and requires experience with CRM systems and office procedures.

Qualifications

• High school graduation and one year of post-secondary education or formal equivalent in word processing, database, and spreadsheet applications, and in office procedures.
• Three years of experience in office procedures and related tasks.
• An equivalent combination of formal education, certificate/program of study and experience is acceptable.

Responsibilities

• Determine eligibility for admission and monitor submission of supporting documents.
• Classify and process applications accurately and timely to support enrollment goals.
• Serve as primary contact for prospective students, staff and the public on the application process and requirements.
• Provide guidance on documentation, policies and procedures governing admission for domestic, international and other groups.
• Assist with data management in the Student Information System and CRM/OnBase systems.

Skills

Organizational skills

Analytical reasoning

Problem solving

Discretion

Initiative

Education

Post-secondary education or equivalent

Tools

Salesforce CRM

OnBase

Data management systems

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Student Recruitment & Admissions at Simon Fraser University is often the front door for newly admitted students as they embark upon their academic journey. The Undergraduate Admissions unit is dedicated to an inclusive and accessible approach to admission, involving the processing and evaluation of student applications according to current admission standards and best practices on a global scale. We seek to be student-centred in our policies and procedures to meet a diverse applicant community and are proactive and responsive in our effort to support enrolment management at the institutional level.

About the Role

The Program Assistant determines academic documentation and language proficiency requirements for each applicant; requests and monitors the submission of supporting documentation; determines applicant readiness for evaluation; interprets and adheres to deadlines, implementing various and complex university policies and procedures regarding eligibility for admission to all undergraduate programs. The Assistant ensures applications are properly classified, processed accurately, and reviewed in a timely manner to support the attainment of institutional enrollment goals. The role serves as a primary point of contact for prospective students, staff, and the public on the application process, status of applications, pre-requisite and transfer credit regulations, admission requirements and provides guidance on required documentation, university policies, and procedures governing eligibility for admission to the university for domestic, international, and strategic population groups. The Assistant supports data management by maintaining application record data in the Student Information System and exercises a high degree of digital fluency by responding to student inquiries via the Salesforce Constituent Relationship Management (CRM) system, executing business process workflows in the OnBase electronic document management system, complex application databases, and retrieval of electronic data from the B.C. Ministry of Education and external examining boards.

Qualifications

High school graduation; and one year of post-secondary education or formal equivalent in word processing, database, and spreadsheet applications, and in office procedures. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Excellent organizational, analytical reasoning, and problem-solving skills.
• Ability to handle confidential matters with discretion.
• Ability to exercise mature judgment and initiative.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is February 28, 2027.

There are 2 positions available.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].