Admissions Concierge & Applicant Experience Lead

University Support Services, LLC; Canada; Hybrid; CAD 88,000 - 95,000; Full time

Job summary

University Support Services, LLC in Canada seeks an Admissions Officer to guide prospective students through the admissions journey with concierge-style support, addressing programs, requirements, calendars, and financial considerations. You will engage via Zoom or phone and tailor guidance to US or Canada regions.

Responsibilities include advising applicants, managing application steps, coordinating with Admissions Coordinators and related departments, and maintaining Salesforce records to

Qualifications

• Bachelor's degree required; related fields preferred.
• 3–5 years in higher education admissions, recruitment, or sales preferred.
• Experience with Salesforce and customer relationship management.

Responsibilities

• Advise prospective and accepted students with concierge-style support through the admissions journey.
• Provide clear information on SGU programs, requirements, calendars, outcomes, and finances.
• Manage inquiries within 24–48 hours and escalate complex cases as needed.
• Maintain Salesforce applicant records and coordinate with Admissions Coordinators.

Skills

Customer service

Communication

Organization

Zoom support

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Zoom

Job description

University Support Services, LLC in Canada seeks an Admissions Officer to guide prospective students through the admissions journey with concierge-style support, addressing programs, requirements, calendars, and financial considerations. You will engage via Zoom or phone and tailor guidance to US or Canada regions.

Responsibilities include advising applicants, managing application steps, coordinating with Admissions Coordinators and related departments, and maintaining Salesforce records to